Customer Care Executive

4 weeks ago


India Mantras2success Consultants Full time
Job Description:

Highly skilled BPO representative to join our team and manage a high volume of international inbound calls. He or she will be handling a tasks like Calls, Emails, Chats. As the voice of our company, the customer care executive must possess excellent communication skills in English.

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information researching, locating, and providing information.
  • Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
  • Fulfills requests by clarifying desired information completing transactions forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.


Skills/Qualifications:

  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
  • Expert communicator.
  • Committed to resolving customer issues.
  • Requires little or no supervision.
  • Team player and leader.
  • Finds solution ethically.

Shift Timing :

  • .UK process
  • .13 hours shift - 2 days on 2 days off



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