ServiceNow ITOM/AIOps/Cloud Automation
3 weeks ago
We are seeking a highly motivated and experienced ServiceNow ITOM Developer/Consultant to
join our team. The ideal candidate will have a strong background in ServiceNow ITOM and experience with
configuration management, discovery, event management, and service mapping modules. The candidate
must be able to work independently and as part of a team to design, develop, and implement ITOM solutions
in ServiceNow.
Key Areas of Responsibility :➢ Work with clients to understand their IT operations requirements and recommend ITOM solutions
that meet their business needs.
➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event
Management, Service Mapping, and Configuration Management.
➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions,
and other ServiceNow customization features as needed.
➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other
systems and applications.
➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions.
➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal
teams
➢ Define technical solutions for architecture and design that are aligned with business problems and
ServiceNow ITOM/ Automation/ CMDB implementation best practices
➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service
Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management,
including ServiceNow Common Service Data Model, CSDM.
➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical
guidance, and assist with capturing all necessary business, functional and technical requirements
necessary to design and implement the solution
➢ Collaborate with internal business stakeholders to write/estimate stories
➢ Oversee developers' work, and own overall quality and delivery of development
➢ Capable of executing hands-on development for stories that cannot be delegated
➢ Responsible for sprint demos internally, delivery of additional development artifacts and
documentation, and knowledge transfer activities as required
➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep
and resolve critical path technical issues and challenges
➢ Provide mentorship to developers and platform engineers on technical design standards and best
practices.
What You'll Bring to The Table :➢ Proven experience as a key technical expert leading the development and delivery of ServiceNow
ITOM solutions. Expert level proficiency in ServiceNow ITOM products.
➢ Expert understanding on import sets and transform maps, working with external data sources,
ServiceNow data mapping. Knowledge on identification, classification rule in CMDB
➢ Knowledge over event and alert rule. Articulate the ServiceNow CMDB Classes for Asset and
Configuration, their relationships, and dependencies
➢ Assessment of existing solutions and implementations
➢ Assist in pre-sales activities, including client presentations and demonstrations.
➢ Can accurately define a client issue and can interpret and design a resolution based on deep
product knowledge.
➢ Work with process owners to understand the process requirements related to the capture of
configuration data and develop technical specifications and solutions.
➢ Work closely with various stakeholders to provide guidance in the management of CI's and the
relationships between them
➢ Advanced and current understanding and practice in Windows Domain and Unix System
Administration
➢ Collaborate with Infrastructure Architects to understand IT technology strategy that guide which
requirements need to be gathered
➢ Work with Application SMEs and stakeholders to perform gap analysis and provide solution.
➢ Participate in Configuration Management meetings and Story Time where appropriate
➢ Perform day to day administration of the ServiceNow Service Mapping tool, including mapping
additional defined business services into the tool
➢ Maintain the integrity of the Service Mapping tool across production and non-production
environments
➢ Experience and understanding of IP Networking, Devices, Network Design Methodology, and
configuration.
➢ Review the data being populated into the CMDB and act as partial owner of the CMDB
Required Hands on experience with ServiceNow ITOM implementations (Must-have) :➢ Required Knowledge of ServiceNow CMDB Architecture
➢ 5+ years working on the ServiceNow platform preferably in global implementation projects
➢ Working knowledge of IT Operations Management and CMDB Processes (Event Management,
Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)
➢ Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.
➢ Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
➢ Experience integrating with tools to federate data into the CMDB
➢ Expert in IT Asset Management Lifecycle processes (including hardware and software)
➢ Good interpersonal skills, including collaboration, communication, relationship building, and
negotiation
➢ Intermediate Windows and Unix administration skills
➢ Expert in IT Asset Management process & operational delivery
➢ Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
➢ Familiarity with the following concepts: XML, JSON/script language, database.
➢ Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and
trouble shoot network connectivity with network engineers
➢ Familiar with Cloud environment like AWS, Azure etc.
➢ Ability to work independently and as part of a team.
➢ Excellent problem-solving, analytical, and communication skills.
➢ ServiceNow Certified Implementation Specialist Event Management
➢ ServiceNow Certified Implementation Specialist Service Mapping
➢ ServiceNow Certified Implementation Specialist Discovery.
➢ ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.
➢ Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.
➢ Scripting capabilities such as JavaScript, jelly, SQL
➢ Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure
etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
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