Workforce Management
2 weeks ago
Escalate contact center interruptions to appropriate Executive Leadership Staff in a quick timely fashion.
Execute on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis.
Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
Train team members, managers, and trainers on the use of workforce planning tools.
Communicate with management and operations team to ensure compliance with client and company dialing standards.
Modify call routing and campaign dialing to ensure calls are handled and dialed appropriately.
Develop reporting processes, dashboards and presentations to fulfill senior leadership reporting needs.
Collaborate to develop product marketing plans including market research, positioning, value proposition, and messaging that resonate with our target customers.
Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
Assist service line leaders with QC tracking and management.
Work with VP of Program and other senior staff to implement organizations new strategic plan.
Work with clients and use data to identify the changing skills workers will need, skills adjacencies, and craft learning and career path plans based on objectives
Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and scale.
Assist management to design digital learning models that include using Artificial Intelligence for skills development and content curation.
What are the typical qualifications for Workforce Manager jobs
Bachelor's or Graduate's Degree in business, IT, data science, or business administration.
Negotiation abilities and time management skills.
A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.
Advanced understanding of business process analysis.
Strong command of English language and good communication skills.
Comfortable with Agile practices.
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Kronos Workforce Central
Found in: Talent IN C2 - 3 weeks ago
Kolkata, India Global Pharma Tek Full timeRequired Qualifications: Bachelor’s Degree or foreign equivalent, will consider work experience in lieu of a degree + years of Information Technology experience At least years of hands-on experience in Implementation, Development and Support projects related to UKG Dimensions , Kronos WFC / WFD Applications. Good experience in UKG Work force central...
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Senior Manager
Found in: beBee jobs IN - 1 week ago
Kolkata, West Bengal, India iimjobs Full timeDriving core delivery of the entire gamut of HR function that includes talent acquisition, performance management, incentive design, capability building, talent management, employee engagement & wellbeing, rewards & recognition, contract workforce management, employee relation, employee communication and HR due diligence. Partnering with sales, ops function...
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Kronos Technical
Found in: Talent IN C2 - 3 weeks ago
Kolkata, India Diamondpick Full timeJob Description for Kronos: Should have 5+ years of experience in Kronos Workforce Management. Should have extensive consulting/technical experience in the end-to-end Kronos implementations, rollouts, upgrades and support projects and should be well versed with Requirements Gathering, Solution Design and Development, Quality Assurance, Deployment, Post...
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Senior Manager
Found in: beBee S IN - 3 weeks ago
Kolkata, India iimjobs Full time- Driving core delivery of the entire gamut of HR function that includes talent acquisition, performance management, incentive design, capability building, talent management, employee engagement & wellbeing, rewards & recognition, contract workforce management, employee relation, employee communication and HR due diligence.- Partnering with sales, ops...
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Senior Manager
Found in: beBee jobs IN - 3 weeks ago
Kolkata, West Bengal, India iimjobs Full timeDriving core delivery of the entire gamut of HR function that includes talent acquisition, performance management, incentive design, capability building, talent management, employee engagement & wellbeing, rewards & recognition, contract workforce management, employee relation, employee communication and HR due diligence.- Partnering with sales, ops function...
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Senior Manager
Found in: beBee jobs IN - 1 week ago
Kolkata, West Bengal, India iimjobs Full timeLead and manage daily operations, Team leadership, Drive the operations team to meet and exceed business objectives including financial and operational KPI's.Responsibilities: Lead and motivate operations team and accountable for service delivery to achieve operational metrics Ensure SLA's and KPI's are measured and met Create plans to Turbo Boost...
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State Service Manager
Found in: Talent IN C2 - 2 weeks ago
Kolkata, India Danaher Full timeWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
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Administer to Work 7 to 9 Years Kolkata
2 weeks ago
Kolkata, India Capgemini Full timeManage the client engagement.. - Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds. - Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.) - Provide clarification of...
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Administer to Work 1 to 3 Years Kolkata
4 days ago
Kolkata, India Capgemini Full timeProcess, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.). - Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests. - Provide clarification of HR...
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Administer to Work 1 to 3 Years Kolkata
4 days ago
Kolkata, India Capgemini Full timeProcess, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.). - Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests. - Provide clarification of HR...
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Kolkata, India Capgemini Full timeManage the client engagement.. - Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds. - Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.) - Provide clarification of...
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HR - Kolkata
Found in: Whatjobs IN C2 - 7 days ago
kolkata, India Naukripay Full timeHR business partner is to serve as a critical link between an organisation's workforce and their business model. Common duties of an HRBP include strategic policy creation, line manager and leadership training and other tasks requiring specialised knowledge.
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HR Assistant Manager
Found in: beBee jobs IN - 3 days ago
Kolkata, West Bengal, India AMRI Hospitals, Swaasa Jobs Full timeJob Requirements Assistant Manager - HR - AMRI Hospitals, DhakuriaJob Title: Assistant Manager - HRCompany Name: AMRI HospitalsLocation: DhakuriaSalary: Competitive salary based on experience and qualificationsQualification: MBA - HR/ MHRMJob Description:Are you a skilled HR professional with expertise in recruitment and excellent communication skills? AMRI...
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State Service Manager
Found in: beBee jobs IN - 2 weeks ago
Kolkata, West Bengal, India Danaher Corporation Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...
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Team manager-WFM I 9 to 12 Years I Kolkata
Found in: Whatjobs IN C2 - 3 weeks ago
kolkata, India Capgemini Full timeJob Description Provide leadership and guidance to the WFM team, overseeing their daily activities, workload distribution, and performance. Mentor and develop team members, fostering a culture of continuous improvement and professional growth. Develop and execute workforce management strategies aligned with the organization's objectives. Create long-term...
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Placement Executive
4 days ago
Kolkata, India iLEAD Foundation Full timePosition: Placement Officer Location: Kolkata **Responsibilities**: - Meeting **Placement & internship** Target of Media and Management UG/PG students - **Contact Development** - Build and maintain relevant contacts with industry, business, and professional groups to promote the student Internship & placement program in Kolkata and rest of country -...
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State Service Manager
Found in: beBee S IN - 2 weeks ago
Kolkata, India Danaher Corporation Full timeWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
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Analyst, Retail Marketing
Found in: Whatjobs IN C2 - 1 week ago
kolkata, India Whirlpool Corporation Full timeYour responsibilities will include Manage retail and trade marketing function for the assigned geography Manage a workforce of Retail Executives with ownership of product sell-out and productivity Manage external vendors to coordinate all trade marketing activities Analyse the sell-out data and ideate new ways to improve sell-out Ensure visual merchandising...
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Store Manager
Found in: Whatjobs IN C2 - 2 weeks ago
kolkata, India Reliance Retail Full timeJob Description: Apparel Store Manager- We are in search of a dynamic and highly effective Apparel Store Manager to motivate and lead a team of young, energetic and fashion forward workforce. The ideal candidate should have a strong academic foundation, including a Bachelor's degree, with a preference for individuals with a professional degree in Business...
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Store Manager
Found in: Expertia - 3 weeks ago
Kolkata, India Reliance Retail Full timeJob Description: Apparel Store Manager-We are in search of a dynamic and highly effective Apparel Store Manager to motivate and lead a team of young, energetic and fashion forward workforce. The ideal candidate should have a strong academic foundation, including a Bachelor's degree, with a preference for individuals with a professional degree in Business...