Customer Service Representative

2 weeks ago


Delhi, Delhi, India Neuraleap Technology Group Full time
Job Title:

Customer Service Representative
Location:

Govind Narayani Tower, 3M-213, Outer Ring Rd, East of NGEF Layout, Kasturi Nagar Bangalore
Job Type:

Full Time
Salary:

3 LPA- 4 LPA

Job Summary:
We are looking for a dedicated and customer-oriented

Customer Service Representative (CSR)

to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service to enhance customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in-person.
Resolve customer complaints efficiently and professionally.
Provide accurate information regarding products, services, and company policies.
Process orders, applications, and transactions as required.
Maintain customer records and update account information.
Follow up on customer interactions to ensure resolution and satisfaction.
Escalate complex issues to the appropriate department or supervisor.
Work collaboratively with other team members to achieve company goals.
Adhere to company policies, procedures, and quality standards.
Qualifications & Skills:
Education:

High school diploma or equivalent (Bachelor's degree preferred).
Experience:

Previous customer service experience is a plus.
Strong verbal and written communication skills.
Ability to handle stressful situations and resolve conflicts.
Proficiency in using CRM software, MS Office, and other customer service tools.
Problem-solving skills and a proactive approach to handling customer issues.
Ability to work in a fast-paced environment.
Excellent listening skills and empathy.
Preferred Qualifications:
Experience in [Industry, e.g., retail, telecom, finance, healthcare, etc.].
Multilingual abilities are an advantage.
Knowledge of customer support best practices.


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