Customer Service Representative

3 weeks ago


Delhi, Delhi, India HCLTech Full time

HCLTech is Hiring for Senior Customer Service Representative for Noida LocationInterested candidates can share their resumes on preeti-ku@hcltech.comJOB SUMMARYThe CSR Agent will be responsible for all transaction-based customer issues. This role will be responsible for complete, accurate and timely resolution of customer requests.Essential Duties and ResponsibilitiesManaging calls and customer service inquiries, make outbound wherever requiredIdentifying and assessing customers needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsBuild sustainable relationships and trust with customer accounts through open and interactive communicationHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesRequirements:Min 1 to 4 years experience with International voice customer support roleCandidate should be comfortable to work at night shiftsRequired excellent communication skillsGraduation MustThankyou



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