Current jobs related to Senior Customer Service Representative - Delhi, Delhi - Anand Prakash
-
Senior Customer Service Representative
2 weeks ago
Delhi, Delhi, India Anand Prakash Full timeAt Anand Prakash Design, we are a luxury lifestyle and stationery brand that has been handcrafting timeless designs since 2003. Our work culture is built on creativity, elegance, and attention to detail, which reflects in our customer experience.Senior Customer Service RepresentativeWe are seeking an exceptional individual with outstanding interpersonal...
-
Senior Customer Service Representative
2 weeks ago
Delhi, Delhi, India Anand Prakash Full timeAt Anand Prakash Design, we are a luxury lifestyle and stationery brand that has been handcrafting timeless designs since 2003. Our work culture is built on creativity, elegance, and attention to detail, which reflects in our customer experience.Senior Customer Service RepresentativeWe are seeking an exceptional individual with outstanding interpersonal...
-
Customer Service Representative
2 weeks ago
Delhi, Delhi, India Awshad Full timeCompany DescriptionAwshad offers a range of natural hemp extract solutions to address physical and mental stress from modern lifestyles. The products are clinically tested, ethically sourced, vegan, and cruelty-free, providing a holistic approach to balance body and mind.Role DescriptionThis is a full-time hybrid role for a Customer Service Representative at...
-
Customer Service Representative
1 week ago
Delhi, Delhi, India NetRTech Solutions LLP Full timeCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative International...
-
Customer Service Representative
4 weeks ago
Delhi, Delhi, India Awshad Full timeCompany DescriptionAwshad offers a range of natural hemp extract solutions to address physical and mental stress from modern lifestyles. The products are clinically tested, ethically sourced, vegan, and cruelty-free, providing a holistic approach to balance body and mind.Role DescriptionThis is a full-time hybrid role for a Customer Service Representative at...
-
Customer Service Representative
2 weeks ago
Delhi, Delhi, India NetRTech Solutions LLP Full timeCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative International...
-
Senior Customer Service Representative
2 weeks ago
Delhi, Delhi, India Anand Prakash Full timeJoin Anand Prakash DesignWe are a luxury lifestyle and stationery brand known for handcrafted, timeless design since 2003. Our work culture is rooted in creativity, elegance, and attention to detail—and our customer experience reflects the same.We're hiring a Senior Customer Service Representative to be the first point of contact for our discerning...
-
Customer Service Representative
2 days ago
Delhi, Delhi, India Airmount Logistics Private Limited Full timeCompany DescriptionAirmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries.Role DescriptionThis is a...
-
Customer Service Representative
3 weeks ago
Delhi, Delhi, India Faveo Full timeCompany DescriptionAt Faveo, we believe in exceptional customer support as the cornerstone of successful business operations. We offer a comprehensive helpdesk and servicedesk solution to empower businesses of all sizes in providing top-tier customer support. Our customer-centric approach, innovative technology, security measures, customization options,...
-
Customer Service Representative
3 weeks ago
Delhi, Delhi, India Jimmy Luxury Retail Pvt Ltd Full timeWe are looking for a customer-oriented service representative. A Customer Service Representative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They...
Senior Customer Service Representative
1 month ago
We are a luxury lifestyle and stationery brand known for handcrafted, timeless design since 2003. Our work culture is rooted in creativity, elegance, and attention to detail—and our customer experience reflects the same.
We're hiring a Senior Customer Service Representative to be the first point of contact for our discerning clientele. This role requires someone with exceptional interpersonal skills, a calm and thoughtful manner, and a genuine appreciation for luxury. You'll assist customers, resolve concerns, guide gifting experiences, and ensure every interaction feels personal, seamless, and refined.
If you're passionate about service excellence and want to represent a brand that values care, beauty, and authenticity—we'd love to hear from you.
Responsibilities:
- Handle customer inquiries, feedback, and concerns across phone, email, chat, and social media with empathy, clarity, and warmth.
- Provide timely, accurate, and personalised support, always aiming to exceed expectations.
- Proactively call customers to gather feedback, assist with high-value or special orders, and offer a more meaningful purchase experience.
- Maintain deep knowledge of Anand Prakash's products and philosophy to guide customers with informed recommendations.
- Identify opportunities to upsell or cross-sell when appropriate, enhancing the customer's gifting or purchase journey.
- Collaborate with internal teams (design, packaging, dispatch) to ensure smooth, timely resolutions and elegant experiences.
- Record and manage customer information and interactions in the CRM system with attention to detail and confidentiality.
- Contribute to the creation of support resources (FAQs, help documents, customer care scripts) that reflect our unique voice and values.
- Stay up-to-date with customer service trends and tools to improve our customer delight journey continuously.
- Share customer insights and feedback internally to help shape product and service enhancements.
- Be a brand ambassador in every interaction—reflecting our ethos of thoughtfulness, sophistication, and honest care.
Qualifications:
- A minimum of 5 years' experience in a customer service or client relations role is required, with experience in luxury retail, design, hospitality, or gifting strongly preferred.
- Exceptional communication and interpersonal skills, with a love for helping people.
- Deep appreciation for aesthetics, craftsmanship, and the Anand Prakash brand.
- Ability to solve problems gracefully, stay calm under pressure, and handle multiple priorities elegantly.
- Proficiency in Microsoft Office applications and CRM platforms.
- Highly organized, with excellent follow-up and time management skills.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with prestigious clients, institutions, and organizations
- A creative, inclusive, and dynamic working environment
- Opportunity for career growth and development
- Work directly with the founder, Anand Prakash
