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Customer Service Representative

1 month ago

Delhi, Delhi, India Milani Electric and Solar Full time

About Milani Electric & Solar - A leading Canadian company providing plumbing, heating, and air conditioning solutions.

Data Entry/Customer Service Representative Role - We seek a dedicated professional to join our team in India as a Data Entry/Customer Service Representative for a well-established Canadian company.

Key Responsibilities:

  • Customer Support - Respond to emergency customer calls, guiding them through their needs and ensuring timely assistance.
  • Product Knowledge - Develop understanding of plumbing, heating, and AC services to provide accurate information to customers.
  • Data Entry - Enter customer information, work completed, and technician hours into the system.
  • Invoicing - Send invoices to customers in a timely manner.
  • Additional Duties - Perform other tasks set by Management.

Qualifications

  • Education - Bachelor's degree or equivalent experience as a Customer Service Representative.
  • Communication Skills - Strong communication skills with a focus on customer service.
  • Linguistic Proficiency - English medium educated.

Required Skills

  • Technical Proficiency - Proficiency in data entry and familiarity with office software.
  • Time Management - Ability to work in a fast-paced environment and manage emergency calls efficiently.
  • Attention to Detail - Detail-oriented and capable of managing multiple tasks at once.

Preferred Skills

  • Customer Service Experience - Previous customer service or data entry experience is a plus.
  • Industry Knowledge - Knowledge about plumbing, heating, and air conditioning is an asset.

Equal Opportunity Statement - If you're a motivated individual looking to grow with a leading company, we encourage you to apply today.