Field Services Engineer

2 weeks ago


Delhi, Delhi, India Tricog Health Full time
Designation - Field Service Engineer/Spoke Coordinator

Required Work exp - 1+ years

Roles and Responsibilities -

● Coordinate day-to-day activities to meet project objectives.
● Installation of the Machines.
● Educate and train customers on the use of machines, software, and applications.
● Attending Break down Calls and Troubleshooting
● First Time Resolution of the machines handled.
● Build positive relationships with customers.
● Collect, record, and maintain the right data to meet project objectives.
● Closely working with the local client centers to achieve the desired goal.
● Brainstorm with the internal team on ways to address gaps that may arise.
● Support the operational aspects of product implementation and development. Skill Set (Technical and Soft skills)
● Min 2 years experience in a healthcare institution.
● Experience in Health Tech or Public health sectors is extremely advantageous.
● Understanding the Healthcare market is a plus.
● Strong MS Office Skills (PowerPoint, Word, Excel) and IT Literacy.
● Resilient team player who is willing to adapt to the changing priorities of the business.
● Excellent verbal and efficient written communication demonstrating confidence in a client-facing role.

Educational Qualification -

Minimum ITI or Diploma

Requeired Candidate Profile-

● Ability to work productively with minimal supervision.
● Good communication and customer service skills
● Experience troubleshooting and responding to customer concerns.
● Strong time management skills. Ability to adapt to changing circumstances.
● Ethical and trustworthy.
● Having a valid Driving License and a bike.

Languages- English, Hindi(Must)

Job Types: Full-time, Permanent

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