Field Services Engineer

2 weeks ago


Delhi, Delhi, India Redington Limited Full time

Summary of the role:

A Field Support Engineer is responsible for providing technical support, troubleshooting, and maintenance services to clients in the field. They work closely with customers to address and resolve technical issues related to equipment, software, or systems. This role involves traveling to client sites, diagnosing problems, performing repairs, and ensuring that all equipment is operating optimally. The engineer may also provide on-site training, manage installations, and assist with system upgrades or configurations.

What success in the position looks like:

Success in this position is measured by the ability to resolve technical issues efficiently and effectively, ensuring minimal downtime for the customer. Key indicators of success include:

  • Timely resolution of technical issues and customer inquiries.
  • Strong technical knowledge and troubleshooting skills.
  • Excellent customer service and communication.
  • High customer satisfaction and repeat business.
  • The ability to work independently in the field while adhering to company standards and processes.

How this role fits into the organization overall:

Field Support Engineers are a crucial part of the company's customer-facing teams. They bridge the gap between technical support and customer success by ensuring that customers' systems and equipment function correctly, minimizing disruptions to their operations. This role supports the company's reputation for high-quality customer service and technical expertise. By directly interacting with customers, Field Support Engineers also provide valuable feedback to other departments, such as product development and support teams, which helps improve overall service offerings.

Responsibilities

Installing, servicing the HP Indigo digital presses . Need to attend field service calls and should take complete ownership/ responsibility till closure. Should possess good troubleshooting skills. May need to travel. As per need, may need to relocate. Documentation and reporting skills. Flexible to work with team.

Qualifications

B.E. B. Tech in Electronics, electrical, mechanical ,Printing & Packaging

Eligibility: Freshers and 1-2 years experienced candidates only to apply for the job


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