Customer Support Associate

4 weeks ago


Bengaluru, Karnataka, India WaterScience Full time
Position:

Customer Support Associate
Location:

Mahadevapura, Bangalore
Experience:

1-3 Years
Role Type:

Full-time, In-office - Day Shift
CTC:

₹3-5.5LPA

About Us:
Founded in 2014, WaterScience is revolutionizing non-drinking water filtration. Featured as a leader in home filtration solutions, we've empowered over 600,000 homes and more than 2 million daily users. Our portfolio spans shower and tap filters, water softeners, and hard-water solutions that make everyday life healthier and more sustainable. We've grown from a small warehouse in Bangalore to an integrated team of over 60 people across 6 cities in India.
Our vision?
To set new standards in non-drinking water filtration while fostering healthier lives and contributing to a sustainable planet.

About the Role:
We are looking for a Customer Support Associate to assist customers with pre-sales and post-sales inquiries across chat, email, and calls. The ideal candidate is customer-focused, solution-oriented, and capable of handling queries efficiently while ensuring a great customer experience.

What You'll Do:
1.Customer Assistance:
Handle pre-sales inquiries, guiding customers on product selection, features, and benefits.
Provide post-sales support, addressing installation, troubleshooting, and order-related queries.

2.Multi-Channel Support:
Respond to customer queries via chat, email, and phone calls in a professional and timely manner.
Ensure quick resolution while maintaining high customer satisfaction (CSAT) scores.

3.CRM & Documentation:
Log all customer interactions, track queries, and update records in the CRM system.
Identify recurring issues and suggest process or product improvements.

4.Collaboration & Feedback:
Work closely with the sales, logistics, and technical teams to ensure a seamless customer experience.
Proactively collect and share customer feedback to improve support processes and product offerings.

What We're Looking For:
Experience:

1-3 years in customer support (voice & non-voice, chat, email, inbound/outbound calls).
Strong Communicator:

Fluent in English with excellent verbal and written skills.
Multi-tasking Ability:

Comfortable handling high volumes of calls and chats concurrently.
Problem Solver:

Quick thinker who can analyze customer concerns and provide effective solutions.
Tech-Savvy:

Familiarity with CRM tools, ticketing systems, and customer support software.

What We Offer:
Dynamic Growth: Be part of a fast-growing company that values innovation and action.
Impactful Work: Help solve real-world problems by bringing clean water to households across India.
Career Opportunities: Your work matters, and so does your growth.

How to Apply:
Ready to join a company that's transforming water filtration? Submit your application today and be part of our journey to healthier, happier homes to ashmita@waterscience.in
Website Link : www.waterscience.in

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