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Customer Support Associate

2 weeks ago

Bengaluru, Karnataka, India Zolo Full time
Customer Support Intern Role

ZoloStays, a leading provider of managed co-living spaces in India, offers a unique opportunity for individuals to develop their customer service skills. As a Customer Support Intern, you will be part of a rapidly growing organization that is committed to delivering exceptional experiences to its customers.

About Zolo
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from renowned investors, we are expanding our services to meet the evolving needs of our customers. Our mission is to provide a safe, comfortable, and convenient living experience to our residents.

Job Description
The Customer Support Intern will assist in monitoring customer interactions, collecting and analyzing data, and developing strategies to prevent escalations. You will also handle basic customer queries, support requests, and provide feedback to improve customer support processes. Additionally, you will participate in training sessions and workshops to develop your customer service skills and knowledge.

Responsibilities
* Assist in monitoring customer interactions to identify common issues that lead to escalations* Collect data on customer interactions, complaints, and escalation trends* Develop and implement strategies to address recurring issues and reduce escalations* Handle basic customer queries and support requests under supervision* Provide feedback to improve customer support processes and procedures* Participate in training sessions and workshops to develop customer service skills and knowledge

Qualifications
We are looking for recent graduates or individuals pursuing a degree in Business, Communications, or a related field. You should possess strong communication skills, both written and verbal, and basic analytical skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems are pluses. We value eagerness to learn, a proactive approach to problem-solving, and a commitment to delivering exceptional customer experiences.

What We Offer
In this role, you will have the opportunity to work with a dynamic team, develop your customer service skills, and contribute to the growth of a leading company in the co-living space industry. You will also receive regular feedback, guidance, and support to help you achieve your goals.