Technical Support

3 weeks ago

BENGALURU, India Dell Full time

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer 2 on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will Collaboratively Work with L2 / L3 from Hardware and Software (Operating System and SysMan) perspective.

You will:

  • Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore.

  • Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported.

  • Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs.

Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelor’s Degree

  • 2 - 4 Years of experience in Technical Support Role.

  • Commendable work ethics; interpersonal skills; phone etiquette and good learning curve.

  • Strong problem-solving and logical troubleshooting skill

  • Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System.

Desirable Requirements

  • Certification with respect to Server, like Server+ / PowerEdge Associate….

  • Certification on Operating System

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15 June 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R246627

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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