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Technical Support
3 months ago
Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.
No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support.If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us as aTechnical Support Engineer 2
on our
Product Services
team in
Bangalore
to do the best work of your career and make a profound social impact.
What you'll achieve
As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:
Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore.
Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported.
Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:
Essential Requirements
Bachelor's Degree
- 4 Years of experience in Technical Support Role.
Strong problem-solving and logical troubleshooting skill
Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System.
Desirable RequirementsCertification with respect to Server, like Server+ / PowerEdge Associate....
Certification on Operating System
