Customer Consultant Analyst

5 days ago

Allahabad, Uttar Pradesh, India Zime Full time
Ride the Gen AI Wave — as a Builder, Not a BystanderTired of CS roles that are either glorified support or total chaos? At Zime, CS is strategic.We're building the AI-native system of intelligence for enterprise sales teams — and we're looking for high-agency problem solvers to own delivery for our top accounts like HP, Versa & Innovaccer.This is not a ticketing job.
You'll work directly with founders, product, and engineering to:Drive customer outcomesBuild reusable playbooksInfluence what the product becomesWhy Join Zime?Early team → Huge ownership, fast growth, zero bureaucracyWorld-class founders → Backed by top VCs & founders (Chargebee, Capillary, Skan)AI-native → We're not slapping AI on top.
We're building from the ground upCustomers love us → Post-PMF expansion already happeningLearning rocketship → Gen AI + behavior science + full GTM exposureESOPs → Skin in the game from day one.What You'll DoRun onboarding + ongoing success for our top enterprise accountsSolve problems fast — sometimes before the customer sees themInfluence product roadmap through real customer insightsTrack health, adoption, renewals, and upsell signalsPartner with Sales/Marketing for expansion playsBuild CS processes, content, and playbooks from scratchYou'll Thrive Here If YouHave ~3 years in CS / client delivery / consulting / opsAre calm in chaos — startup ambiguity doesn't faze youThink like an owner: proactive, scrappy, hands-onWant to be part of a team that's actually building the future of workLocation: Gurgaon — in-office 3 days/week

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