Field Sales Executive

About the Role:

• The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
• The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales)

• Get business as per the approved business plan of the branch
• Responsible for sales promotion activities in the assigned territory
• Ensure all Sales KPIs are achieved month-on-month
• Identify and follow up with prospective customers and respond to enquiry calls within a specific period.
• Maximise conversion of enquiries into orders
• Ensure renewals are in line with Company Expectations
• Keep a close eye on the developments & business opportunities in the assigned territory.
• Prepare MPG and ensure its updated regularly.

Customer Service

• Ensure the quality of service delivery
• Maintain good liaison with the customers
• Prepare reports & submit them on time to the customers
• Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
• Conduct detailed inspection & SRA at the client's site
• Prepare quotations for the customers through the system
• Give a report of customer feedback to the Branch Manager and collection of Appreciation Letters from RBU/CBU customers
• Set correct Customer expectations concerning pest management
• Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
• Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
• Share & explain the cost sheet to operations along with details of the material to be used. Also, share customer expectations with operations before service delivery
• Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be given to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer service scheduling

Administration & Accounts

• Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary.
• Follow-up for the timely and correct invoicing by the back office
• Share the costings and customer expectations with operations before service delivery
• Ensure all the collections get deposited to the back office within 24 hours
• Review daily collection & billing with the back office department

Maintaining Systems and MIS

• Ensure the required systems related to sales are updated on a timely basis.
• Prepare Daily and Monthly Sales Report
• Maintain Database of customers

Key Result Areas:

• Business Development (Sales)
• Develop new business opportunities & Upselling Opportunities.
• Renewals (if assigned)
• Calls/ Survey / Quotations/ PDSA as per Regional plan
• Collection & DSO
• Customer Service
• Timely Invoice Submission

Educational Qualification / Other Requirement:

• Any Graduate (Any stream)
• Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
• Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile