Tours and Travels

**Job Title**: Senior Executive - Tours and Travel

**Location**: Prayagraj, Uttar Pradesh
**Department**: Tours & Travel / Operations / Sales
**Reports To**: Manager - Tours & Travel
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:
**1. Tour Planning & Itinerary Management**
- Design and customize travel itineraries based on client requirements.
- Coordinate with DMCs (Destination Management Companies), vendors, hotels, transport providers, and local guides.
- Ensure timely bookings of flights, accommodations, transfers, activities, and other services.

**2. Sales & Client Relationship**
- Consult clients on destinations, travel requirements, costs, and arrangements.
- Provide after-sales support and manage changes, cancellations, or special requests.
- Upsell services (e.g., travel insurance, upgrades, special experiences).

**3. Operations & Coordination**
- Oversee the execution of confirmed tours and ensure client satisfaction throughout the travel process.
- Liaise with internal teams and partners to ensure smooth tour operations.
- Address and resolve issues or complaints in a timely and professional manner.

**4. Reporting & Documentation**
- Maintain records of bookings, payments, client details, and feedback.
- Prepare tour costings, proposals, and MIS reports.
- Keep track of market trends, competitor offerings, and pricing strategies.

**Requirements**:

- Bachelor’s degree in Tourism, Hospitality, or related field.
- Minimum **3-5 years** of experience in the travel and tourism industry.
- Strong destination knowledge (domestic and/or international).
- Proficient in GDS systems and booking platforms.
- Excellent communication and negotiation skills.
- Customer-centric attitude and problem-solving ability.
- Knowledge of visa processes and travel documentation is a plus.

**Preferred Skills**:

- Experience in handling corporate travel or MICE (Meetings, Incentives, Conferences, Events).
- Familiarity with CRM tools and travel management software.
- Ability to work under pressure and meet deadlines.
- Multilingual abilities are an added advantage.

**What We Offer**:

- Competitive salary and incentives.
- Opportunities for international trips and destination training.
- Supportive team culture with growth opportunities.
- Exposure to a wide network of travel industry professionals.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person