Product Support Engineer
3 weeks ago
This role is ideal for someone passionate about problem-solving, customer experience, and technology.
You'll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey.
What You'll Do Provide timely and high-quality technical support to Singular's customers and partners Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed Become a subject-matter expert in Singular's product suite and the Ad Tech/mobile marketing ecosystem Help create internal documentation, FAQs, and knowledge base articles Act as a customer advocate by delivering feedback to product and engineering What You'll Need3–6 years of experience in product or technical support, preferably in a Saa S, Ad Tech, or mobile environment Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman Ability to write basic SQL queries and use scripting/regex for analysis Exposure to mobile SDKs (Android/i OS) and mobile app ecosystems is a plus Strong analytical, troubleshooting, and problem-solving skills Clear and concise communication skills, both written and verbal A collaborative mindset with the ability to work with distributed global teams Why You'll Love Working at Singular We're building a diverse, collaborative, and fast-paced environment where everyone has a voice.
You'll be part of a global team that values innovation, customer obsession, and personal growth.
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Product Support Engineer
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Product Support Engineer
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India Singular Full timeAbout the RoleSingular is looking for a Product Support Engineer with strong technical and communication skills to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology. You'll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and...
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