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Product Support Engineer
4 weeks ago
About the Role
Singular is looking for a Product Support Engineer with strong technical and communication skills to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology. You'll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey.
What You'll Do
- Provide timely and high-quality technical support to Singular's customers and partners
- Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
- Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
- Become a subject-matter expert in Singular's product suite and the AdTech/mobile marketing ecosystem
- Help create internal documentation, FAQs, and knowledge base articles
- Act as a customer advocate by delivering feedback to product and engineering
What You'll Need
- 3–6 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment
- Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
- Ability to write basic SQL queries and use scripting/regex for analysis
- Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
- Strong analytical, troubleshooting, and problem-solving skills
- Clear and concise communication skills, both written and verbal
- A collaborative mindset with the ability to work with distributed global teams
Why You'll Love Working at Singular
We're building a diverse, collaborative, and fast-paced environment where everyone has a voice. You'll be part of a global team that values innovation, customer obsession, and personal growth.
