Support Engineer

4 weeks ago

India Briq Full time
About Briq

Briq is a financial automation platform that helps businesses eliminate manual processes and streamline their operations. By combining AI, automation, and real-time analytics, Briq enables finance teams to process invoices, manage spend, validate compliance, and forecast with greater speed and accuracy. Built for flexibility, Briq integrates with your existing systems and workflows—empowering teams to do more with less and focus on higher-value work.

About the Role

We're looking for a Support Engineer to join our Customer Success team. In this role, you won't just be answering support tickets—you'll be diving deep into bot behavior, OCR, API integrations, and automation logic to help our clients resolve issues, identify bugs, and keep their finance workflows running smoothly.

You'll work closely with implementation teams, product, and engineering to support custom bots, standard automations, and the broader Briq platform. If you love troubleshooting, asking "why," and taking ownership until the problem is solved, you'll thrive here.

What You'll Do

- Be the go-to technical contact for client-reported issues involving bots, OCR, automations, workflows, and data connections
- Triage and investigate cases using logs, APIs, dashboards, and backend data
- Escalate and reproduce bugs with product and engineering, and help validate fixes
- Support the deployment of new bots or features by validating automation logic and configuration
- Write and maintain internal documentation for bot behavior, known issues, and support procedures
- Collaborate with Product Support Consultants to provide context-aware resolutions to clients
- Identify patterns in support issues and propose improvements to reduce future cases
- Join client calls to troubleshoot live issues or provide technical explanations
- Assist in training and handoffs for support coverage of custom bots post-deployment

What We're Looking For

We're looking for problem-solvers who thrive in ambiguity and get energy from untangling complex systems.

You might be a fit if you:

- Are a strong communicator—you can explain technical behavior clearly to both developers and clients
- Enjoy debugging and have experience working with APIs, JSON logs, SQL or relational data
- Are comfortable working across product, support, and engineering teams
- Take initiative and follow through—you don't stop at "I don't know"
- Are eager to learn new tools and understand how systems connect (ERP, accounting, automation platforms)
- Have experience with SQL or database querying, and troubleshooting in cloud-based environments

Bonus (but not required):

- Experience in SaaS platforms like Salesforce, Quickbase, or NetSuite
- Familiarity with Google BigQuery, MongoDB, or Postman
- Exposure to bot development, LLM-based automations, or workflow platforms
- Experience supporting finance or construction software
- Comfort navigating Rocketlane, Slite, or internal task tracking systems

Why Briq

- You'll support cutting-edge automation and AI tools that power real-world financial processes
- We offer a high-trust, low-ego environment where curiosity, hustle, and ownership are rewarded
- You'll gain visibility across teams and have real input in the evolution of our platform

Competitive compensation, full health benefits, and growth opportunities within the company

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