Technical Support Engineer

3 weeks ago

India UnifyCX Full time
Job Description

Job Description: Technical Support Engineer

- Role: Technical Support Engineer
- Designation: Graduate Engineering Trainee
- Work Location: Mangalore
- Shift: 9 hours per day, with shift changes every month.

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

What youll do & how youll make your mark.

- Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
- Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
- Testing & analysis of all products & services
- Identifying any bugs/issues in the system and assisting in their resolution
- Recording, tracking, and reporting problem activity
- Building strategies to improve efficiency, profitability, and quality of service
- Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
- Abide by our organization&aposs Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization&aposs Information Security Policies at all times

Who you are & what youll need to succeed.

- Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform u Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
- Must be customer-focused and willing to do whatever it takes to resolve customer issues u Strong customer interaction skills and ability to work in a variety of customer situations u Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Good working knowledge of computers and the internet; strong ability to develop new skills
- Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
- Strong attention to detail
- Avid internet user, with a strong inclination towards technology
- Highly motivated and energetic team player, with excellent interpersonal skills. u Must be willing to work in rotational shifts

Why Join Us

- Impactful Work: Make a real difference by helping customers solve their technical problems.
- Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
- Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer

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