Customer Care Executive
2 weeks ago
About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: About the Role: CCE/Sr. CCE will be a forerunner in establishing a positive connection with customers, understand the issues and provide a resolution to the best of his/her capabilities. The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role. Requirements Job Responsibilities: ● Maintain Effective Customer Contact Management. ● Be a catalyst in solving customer related issues. ● Coordinate with different stakeholders to achieve the common objective. ● Maintain fair updates on interaction with customers in the company systems. ● Increase revenue from existing customers through renewal of services as per set targets. ● On Time Renewal submission & To maximise conversion of renewals into orders. ● Client retention for the associated branch/ branches as per business requirement. ● Follow-up and coordinate with Back Office, SP, OE/OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team. Ensure proper followup 3 months prior to the expiry of the contracts. ● Ensure all the collections are completed for the contracts made. ● Adhere to the process and procedure defined for the customer care role. Key Result Areas: ● Achieve customer satisfaction. ● Maintain high level customer conversion ● Meet Monthly, Quarterly and Yearly set Goals. ● Upselling/ Cross Selling of services and products. ● Lead generation from existing customers. ● Timely Terminations and Customer Revival. Competencies (Skills essential to the role): ● Excellent communication & convincing skills. ● The patience and ability to engage customers in conversation. ● Good sales ability. ● Excellent interpersonal and problem solving skills. ● The ability to handle rejection and stress in soliciting customers. Educational Qualification / Other Requirement: Graduation Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
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Customer Care Executive
2 weeks ago
Kolkata, India Adyan Consultants Pvt Ltd. Full time**We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - fresher to 2 years Position - Customer Care Executive Location - Kolkata Salary - 10 K to 25 K Job Description for the position of Customer Care Executive... - Manage large amounts of incoming phone...
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Customer Care Executive
2 weeks ago
Kolkata, India Adyan Consultants Pvt Ltd. Full time**We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - 1 year to 2 years Position - Customer Care Executive Location - DLF IT Park Building, Tower 1B & 1C, Premises No. II F/1, Phase 2, New Town, Kolkata - 700156 Salary - 15 K to 20 K Job Description for the...
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Customer care executive
4 days ago
Kolkata, India Domestic cluster enterprise Full timecustomer care executive, also known as a Customer Care Representative (CSR), is the primary point of contact for customers. Their responsibilities include: Customer support: Handling customer inquiries and complaints, and providing information about products or services. Customer support: Handling customer inquiries and complaints, and providing information...
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Customer Care Executive
2 weeks ago
Kolkata, India Prime Services Full timeUrgent opening for Customer Care Executive Position - Customer Care Executive Qualification - HS pass Age - below 38 Salary-12,000 to 14,000 Net Take-home. Experience and Freshers both can apply. Job Description: 1.Should be able to handle walk-in customer. 2.Adherence to the administrative process & policy of the organization is a must. 3.Ability to...
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Customer Care Executive
2 weeks ago
Kolkata, India A2Z Jobs Consultancy Full timeKolkata 0 - 4 years **Company Overview**: - **Role and Responsibilities**: We are currently hiring for the position of Customer Care Executive. As a Customer Care Executive, you will be responsible for: - Handling customer inquiries and resolving complaints through various communication channels. - Providing excellent customer service and ensuring...
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Customer Care Executive
2 days ago
Kolkata, India RealRender3D Full time**Roles and Responsibilities** - **A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.**: - **The only aim is to ensure customer satisfaction by fulfilling their requirements.**: - **Should be confident in troubleshooting any such...
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Customer Care Executive
8 hours ago
Kolkata, West Bengal, India Naturoveda Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are looking for Customer Care Executive who has good communication skills. This is not a target-oriented job. Providing service to the patient is our main target.
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Customer Care Executive
2 weeks ago
Kolkata, India DS Research Full timeCustomer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and visitors to...
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Customer Care Executive
1 week ago
Kolkata, India Global Chemical Ltd Full timeShe will be able to perform the following works for the organization as a customer care executive. - Answering questions about a company’s products or services. Answering both general /specific customer questions about the company’s product services is the key responsibility of one customer care executive. - Knowledge of the product will be one of the...
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Customer Care
16 hours ago
Kolkata, India DS Research Centre Full timeBack to position info **CUSTOMER CARE /HEALTHCARE EXECUTIVE**: Kolkata - Strong Verbal Communication. Fluent in English,Bengali & Hindi. - excellent at providing patient care. - Conflict resolution ability. - Is able to act as a coordinator. - An excellent listener. - Ability to work as part of a team is required. - Any relevant certificate is required. -...
