Customer Care Executive

2 weeks ago

Kolkata, India Global Chemical Ltd Full time

She will be able to perform the following works for the organization as a customer care executive.
- Answering questions about a company’s products or services.

Answering both general /specific customer questions about the company’s product services is the key responsibility of one customer care executive.
- Knowledge of the product will be one of the most important aspects of her. Knowing the in and out of a company’s offering will make her allow to provide quick, accurate, and comprehensive responses to customers and prospects.
- She may involve in receiving and processing incoming orders. Moreover, she will be able to do fast transactions as well as handle order cancellations, product returns, and or exchanges.
- Resolving product /service issues and providing support to the customers are regarded as their main responsivities.
- Proving information about the company’s special offerings and upselling related products /services. Her primary responsibility will be to provide a positive service experience and customer satisfaction.
- Her service to the customer will be more proactive and personalized.
- She will deal with unhappy customers and handling complaints will be part of her work schedule. She will be a good listener, she will have clear communication, empathy, and an ability to have positive language
- She will collect and analyze customer complaints efficiently.
- She will respond to product or company reviews written by customers.
- She will provide major input in the development and helpful content for customers and prospects.

**Salary**: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata, Kolkata - 700001, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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