Call Center Representative

4 weeks ago


Jalandhar, India smartsolutinsinfotech Full time

Here's a look at all the key responsibilities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Take ownership of customer issues.
  • Escalate unresolved issues to relevant internal teams.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Follow policies of the company.
  • Collect prompt and accurate customer feedback.
  • Use software and platforms correctly.

Requirements and Skills:

  • Educational degree - Any Bachelors level (mandatory)
  • Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered.
  • Candidates must be flexible and able to work For 6 Days , holidays and weekends.
  • Have a strong handle of the English language and excellent written communication skills.

What we offer

  • Full-time position after successful completion of the 3-month contract.

Work Location: At Office in Jalandhar

Job Types: Full-time, Fresher

Pay: ₹12, ₹20,000.00 per month

Work Location: In person

Speak with the employer



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