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Call Centre Representative

3 weeks ago

Jalandhar Punjab, India Wize Enterprises Full time

**Job brief**

**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Job Types**: Full-time, Part-time, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer
Contract length: 6 months
Part-time hours: 25 per week

**Salary**: ₹8,870.88 - ₹16,715.26 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Jalandhar, Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 9478697038