Senior Customer Service Associate

4 days ago

Ghaziabad, India UnitedHealth Group Full time

Company Description

UnitedHealth Group is a health care and well-being company dedicated to helping people live healthier lives and improving the health system for everyone. With 340,000 colleagues working across two distinct and complementary businesses, we aim to build a high-performing health system by improving access, affordability, outcomes, and experiences. We work globally with governments, employers, partners, and providers to offer comprehensive care and health benefits to 147 million people, driven by a mission that prioritizes compassionate and equitable care.

Role Description

This is a full-time on-site role for a Senior Customer Service Associate, located in Ghaziabad. The Senior Customer Service Associate will be responsible for providing exceptional customer support, ensuring customer satisfaction, managing phone communication, and enhancing overall customer experience. Daily tasks include handling customer inquiries, resolving issues, and providing detailed information about services and products.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Proficiency in Phone Etiquette and effective communication
  • Strong ability to enhance and maintain Customer Experience
  • Excellent problem-solving and critical thinking skills
  • Bachelor's degree or equivalent professional experience in a related field
  • Experience in the healthcare industry is a plus
  • Ability to work independently and as part of a team

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