Production Support Engineer
5 days ago
Role : LucidWorks Production Support
Does this role require the employee to work from office: Remote
Salary : Max 28 LPA
Notice Period : Immediate/60 days
Relevant years of experience required : 5- 10 Years
Time : 12 PM - 9 PM IST
We are looking for a LucidWorks candidate :
- Team dedicated to support search solution powered by LucidWorks Fusion search platform in our ecosystem.
- 24-7 support team availability specifically for Priority 1 and 2 issues
- LucidWorks Fusion platform experts
- Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)
- Experts in Incident and Problem management
- Quickly gain/develop knowledge of TE implementation of LucidWorks Search platform and associated interfacing systems to support with production issues specific to the search platform
- Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.
- Non-Core issues should be fixed by this team
- Core-Issues work with LucidWorks 24-7 support team through Zendesk
- Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by LucidWorks Fusion).
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