Production Support Engineer

5 days ago


india Peoplepro Staffing Agency Full time

Role : LucidWorks Production Support

Does this role require the employee to work from office: Remote

Salary : Max 28 LPA

Notice Period : Immediate/60 days

Relevant years of experience required : 5- 10 Years

Time : 12 PM - 9 PM IST

We are looking for a LucidWorks candidate :

- Team dedicated to support search solution powered by LucidWorks Fusion search platform in our ecosystem.

- 24-7 support team availability specifically for Priority 1 and 2 issues

- LucidWorks Fusion platform experts

- Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)

- Experts in Incident and Problem management

- Quickly gain/develop knowledge of TE implementation of LucidWorks Search platform and associated interfacing systems to support with production issues specific to the search platform

- Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.

- Non-Core issues should be fixed by this team

- Core-Issues work with LucidWorks 24-7 support team through Zendesk

- Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by LucidWorks Fusion).

(ref:hirist.tech)

  • india Talent Nexa Consulting Full time

    Job Title : Product Support Engineer - APAC/EU/US TerritoryCompany : B2B Saas Product CompanyLocation : Delhi (Remote)Job Type : Full-TimeAbout Us :We are a cutting-edge technology company at the forefront of innovation, dedicated to creating transformative software solutions for developers and marketers. Our flagship product is an advanced conversion rate...


  • india Epitome Corporation Pvt. Ltd. Full time

    We are looking for a support engineer to manage live streaming and other online/on site support. Our all the products are related to cloud based live streaming and the core responsibility is to manage the customer support. Key Responsibilities: Management and support of the streaming product/projects. Assist in the operation of events to better understand...


  • India Hex Wireless Pvt Ltd Full time

    Job Title: Product Support Engineer - SaaSLocation: RemoteJob Type: Full-TimeShift : US Shift only (11 PM to 9 AM) Mon-FriSalary: 3-5 LakhJob Summary:As a Product Support Engineer, you will be responsible for providing technical support and solutions to our SaaS customers. You will work closely with customers to resolve their technical issues, ensure their...


  • india Hex Wireless Pvt Ltd Full time

    Job Title: Product Support Engineer - SaaS Location: Remote Job Type: Full-Time Shift : US Shift only (11 PM to 9 AM) Mon-Fri Salary: 3-5 Lakh Job Summary: As a Product Support Engineer, you will be responsible for providing technical support and solutions to our SaaS customers. You will work closely with customers to resolve their technical issues, ensure...


  • india Syren Cloud Inc Full time

    Role Short Summary: As an Offshore Production Support Engineer, you’ll manage Azure Kubernetes setups with Terraform, oversee PostgreSQL/SQL Server databases, and implement Dynatrace monitoring. You’ll support CI/CD pipelines via Jenkins, collaborate on Azure infrastructure, and swiftly address issues with strong RCA skills, ensuring smooth operations...


  • India Boomi Full time

    About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with...


  • india HCLSoftware Full time

    Experience: 6+ years Position Title : Product Support Engineer Location : Bangalore/Pune, India Note: Send resumes to: Coverage Region : Global (Rotational shift) KEY RESPONSIBILITIES 1. Taking ownership of customer issues reported and seeing problems through to resolution. 2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve...


  • India Scrut Automation Full time

    About the Job, The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • India Scrut Automation Full time

    About the Job,The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • India Scrut Automation Full time

    About the Job,The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • india UBS Full time

    Your role Are you passionate and self-driven information technology (IT) expert, who loves to troubleshoot, resolve software and system issues ? Are you driven to ensure systems and applications meet apany's quality standards? Have you managed smooth operations of critical systems and software applications in Production environment ?We're looking for an IT...


  • india Bottomline Full time

    Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers....


  • India Avanti staffing Full time

    Hiring Criteria : Strong Technical Product Support profile Mandatory ( Experience ) : Minimum of 2 years in a Technical Product Support role. Mandatory ( Soft Skill ) : Excellent Communication SkillsMust Have : Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory...


  • india SourceHOV Full time

    Job Summary: We are seeking an experienced Production Support Manager with a strong background in.NET technologies. He/she will be responsible for overseeing a team of production support engineers. This role requires technical proficiency in support processes (.NET, SQL, and Angular JS, excellent leadership skills, and a proactive approach to...


  • India Jumio Full time

    Role Purpose: Jumio is seeking a driven Product Support Specialist II, looking to join our Jumio Product Support team, based in India. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member's opinion matters. We...

  • Product Support

    1 week ago


    India Jonas Software UK Full time

    Description : Job Title: Product Support – Support Lead Band D Job Summary/Objective: Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within our organisation responsible for ensuring the software product and services...


  • India Voiceflow Full time

    About the Team : As we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our...


  • India Sidel Full time

    Regiona Product Support Contract Type Permanent Country Location India Your opportunity Mechanical or Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues...


  • india Boomi Full time

    About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with...


  • India Boomi Full time

    About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with...