Product Support Engineer

7 days ago


India Avanti staffing Full time

Hiring Criteria :

  • Strong Technical Product Support profile
  • Mandatory ( Experience ) : Minimum of 2 years in a Technical Product Support role.
  • Mandatory ( Soft Skill ) : Excellent Communication Skills
Must Have : Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

Are you open to shifts :

Shift Timings :

Morning : 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am.

Role & Responsibilities :

  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Regular and proactive followups with customers with recommendations, workarounds, updates, and action plans.
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
  • Provide technical support to customers via email, chat and phone calls.
  • Create internal or external knowledge base articles/whitepapers.
  • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Ideal Candidate :

  • Good understanding of web applications, HTML, JavaScript, CSS and JQuery.
  • Prior experience in supporting enterprise customers.
  • Demonstrated excellence in working with high tech, crossfunctional, and multidisciplinary teams.
  • Outstanding communication, understanding, and writing skills.
  • Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
  • Well organized with utmost care to detail, along with good comprehending skills to address issues.
  • Proactive and resultsoriented, with strong prioritization skills and ability to work with multiple customers.
  • Bachelor's degree, Computer Science related.
  • Good understanding of web applications, HTML, JavaScript, and CSS.
  • Minimum of 2 years in a customer support role.
  • Strong problemsolving skills.
  • Strong written and verbal skills.
)

  • india Epitome Corporation Pvt. Ltd. Full time

    We are looking for a support engineer to manage live streaming and other online/on site support. Our all the products are related to cloud based live streaming and the core responsibility is to manage the customer support. Key Responsibilities: Management and support of the streaming product/projects. Assist in the operation of events to better understand...


  • India Hex Wireless Pvt Ltd Full time

    Job Title: Product Support Engineer - SaaSLocation: RemoteJob Type: Full-TimeShift : US Shift only (11 PM to 9 AM) Mon-FriSalary: 3-5 LakhJob Summary:As a Product Support Engineer, you will be responsible for providing technical support and solutions to our SaaS customers. You will work closely with customers to resolve their technical issues, ensure their...


  • india Hex Wireless Pvt Ltd Full time

    Job Title: Product Support Engineer - SaaS Location: Remote Job Type: Full-Time Shift : US Shift only (11 PM to 9 AM) Mon-Fri Salary: 3-5 Lakh Job Summary: As a Product Support Engineer, you will be responsible for providing technical support and solutions to our SaaS customers. You will work closely with customers to resolve their technical issues, ensure...


  • india Syren Cloud Inc Full time

    Role Short Summary: As an Offshore Production Support Engineer, you’ll manage Azure Kubernetes setups with Terraform, oversee PostgreSQL/SQL Server databases, and implement Dynatrace monitoring. You’ll support CI/CD pipelines via Jenkins, collaborate on Azure infrastructure, and swiftly address issues with strong RCA skills, ensuring smooth operations...


  • india Pixis Full time

    About Pixis: Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...


  • India Boomi Full time

    About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with...


  • india HCLSoftware Full time

    Experience: 6+ years Position Title : Product Support Engineer Location : Bangalore/Pune, India Note: Send resumes to: Coverage Region : Global (Rotational shift) KEY RESPONSIBILITIES 1. Taking ownership of customer issues reported and seeing problems through to resolution. 2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve...


  • India Scrut Automation Full time

    About the Job, The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • India Scrut Automation Full time

    About the Job,The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • India Scrut Automation Full time

    About the Job,The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...


  • india Product and Technology Full time

    Job Purpose:  The primary responsibility of the Hotel Support Desk Manager is to oversee the efficient operation of the hotel support desk. This role involves managing a team of support agents who assist the front desk teams with bookings, payments, issue resolution and any other support required to improve the hotel attachment. The manager ensures...


  • india Product and Technology Full time

    Job Purpose:  The primary responsibility of the Hotel Support Desk Manager is to oversee the efficient operation of the hotel support desk. This role involves managing a team of support agents who assist the front desk teams with bookings, payments, issue resolution and any other support required to improve the hotel attachment. The manager ensures...


  • india UBS Full time

    Your role Are you passionate and self-driven information technology (IT) expert, who loves to troubleshoot, resolve software and system issues ? Are you driven to ensure systems and applications meet apany's quality standards? Have you managed smooth operations of critical systems and software applications in Production environment ?We're looking for an IT...


  • india Peoplepro Staffing Agency Full time

    Role : LucidWorks Production SupportDoes this role require the employee to work from office: RemoteSalary : Max 28 LPANotice Period : Immediate/60 daysRelevant years of experience required : 5- 10 YearsTime : 12 PM - 9 PM ISTWe are looking for a LucidWorks candidate : - Team dedicated to support search solution powered by LucidWorks Fusion search platform in...


  • india Bottomline Full time

    Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers....

  • Senior Engineer

    2 months ago


    india HARMAN International Full time

    HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...


  • india SourceHOV Full time

    Job Summary: We are seeking an experienced Production Support Manager with a strong background in.NET technologies. He/she will be responsible for overseeing a team of production support engineers. This role requires technical proficiency in support processes (.NET, SQL, and Angular JS, excellent leadership skills, and a proactive approach to...


  • India Jumio Full time

    Role Purpose: Jumio is seeking a driven Product Support Specialist II, looking to join our Jumio Product Support team, based in India. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member's opinion matters. We...


  • India Voiceflow Full time

    About the Team : As we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our...

  • Product Support

    7 days ago


    India Jonas Software UK Full time

    Description : Job Title: Product Support – Support Lead Band D Job Summary/Objective: Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within our organisation responsible for ensuring the software product and services...