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Product Support Engineer
2 weeks ago
We are looking for a support engineer to manage live streaming and other online/on site support. Our all the products are related to cloud based live streaming and the core responsibility is to manage the customer support.
Key Responsibilities:
- Management and support of the streaming product/projects.
- Assist in the operation of events to better understand the product and user needs.
- On site streaming support using video encoder and capture card.
- Able to manage the encoding software and vmix software.
- Able to manage the online support using zoom and Webex.
Requirements/Knowledge/Skills :
- Understanding of rapid and iterative development
- Experience with onsite live streaming technology, WebEx Events a plus, zoom etc
- Understanding of streaming servers, onsite coordination and methodologies, video conference software
- understanding of video and audio devices and output.
Education & Experience:
- Bachelor’s Degree in related field
- Experience with product management
- Training and/or certification in product management
Experience:
Up to 1 year.
Salary:
Rs 12,000 Per month
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