User Experience Researcher

11 hours ago

NCR, India Mobikwik Full time

What you will do

  • Design and execute research studies: Conduct qualitative (field observations, interviews, usability testing) and quantitative (surveys, metrics analysis) research across current and future products.
  • Uncover opportunities: Identify unmet needs and inform product vision, roadmap, and strategy through creative research methods and co-design sessions.
  • Collaborate cross-functionally: Ensure research insights are integrated into design, product, and business decisions, providing a holistic view of our users.
  • Communicate insights effectively: Share findings through impactful storytellingpresentations, reports, and workshops—that drive action.
  • Adapt methodologies: Innovate and tailor research approaches to meet the fast-paced demands of product development.
  • Mentor & guide: Support and coach fellow stakeholders, fostering a culture of empathy and user-centric design across the organization.

What you will need

  • 4+ years of experience in the technology industry conducting User research, with a proven track record of driving tangible outcomes with product and design teams.
  • Educational qualification that is either an advanced degree in Psychology, User Experience, Human-Computer Interaction, Anthropology, Social sciences or related field, with significant industry experience.
  • Strong understanding of research methodologies, their pros/ cons and their application during different phases of product development.
  • Ability to quickly and effectively present research results.
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration.
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product and design decisions.
  • Experience with remote testing tools.

Preferred Skills

  • Hands-on experience with quantitative research involving inferential statistics, metric analysis.
  • Designing user experiences, knowledge of UI design principles, ability to prototype.
  • Ability to fluently communicate in multiple Indian languages and English.
  • Previous experience identifying, onboarding, and managing external research,
    translation, transcription, and tools vendors.

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