Parking Operations Manager

4 weeks ago


Bengaluru, India Bangalore International Airport Ltd Full time

Job PurposeBIAL is a business of businesses and has multiple sub brands* that have their own brand identities and KPIs aligned with the overall organization goals to drive revenue. This role primarily will define go to market strategy to achieve profitability.The Parking Operations Manager will be responsible for overseeing the end-to-end operations of airport parking and associated commercial activities. This includes coordination with internal departments, external vendors, and stakeholders to ensure seamless functioning, revenue management, compliance, and customer experience. The role demands a seasoned professional with deep expertise in parking operations within large infrastructure environments.1.Principles AccountabilitiesOperational ManagementManage daily parking operations across all zones (P1–P7, EV stations, PRM slots, etc.)Ensure smooth traffic flow, queue management, and system uptime (e.g., SkiData gates)Monitor and maintain hygiene, signage, and infrastructure standardsVendor & Stakeholder CoordinationLiaise with concessionaire partners for service delivery, grooming, and disciplineCoordinate with airport departments (Security, Maintenance, Customer Service, etc.)Ensure timely updates and compliance from vendor SPOCsRevenue & Billing OversightOversee parking fee collection, cash counter audits, and reconciliationEnsure accurate billing, invoicing, and reporting to Commercial & finance teamMonitor RFID/system usage and prevent misuseCompliance & AuditEnsure adherence to safety, regulatory, and operational protocolsPrepare for internal and external audits with complete documentationMaintain logs for incident reports eg: civil/electrical work, and system failuresCustomer Experience & Social MediaMonitor guest experience across landside areas and parking zonesAddress grievances and ensure timely resolutionCoordinate with social media teams for promotions updates, alerts, and feedback2.Education qualification and pre-requisitesMinimum 7-10 years of experience in parking operations within large infrastructure setups (e.g., airports, malls, transport hubs)Proven experience in multi-stakeholder coordination and vendor managementStrong understanding of parking systems , traffic flow , and commercial operationsFamiliarity with audit processes , billing systems , and compliance standards



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