Senior Relationship Manager-Government Banking Group

3 days ago

NCR, India Dreams Solution Full time

Role & responsibilities

Job Title: Senior Relationship Manager

Function: Government Banking Group

Job Purpose:

The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank.

Roles & Responsibilities:

  • Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice
  • Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
  • Tie up with financial institutions to share revenue sources and realize synergies
  • This role further entails the responsibility of understanding client needs, business and sector characteristics
  • Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the banks policies
  • Responsible for accurate and timely KYC, ensuring compliance and risk categorization
  • The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
  • Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
  • Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
  • Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
  • Perform credit analysis as mandated by RBI
  • Gather and leverage market intelligence to incorporate best practices
  • Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
  • Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
  • Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
  • Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.

Managerial and Leadership Responsibilities:

  • Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
  • Attract and retain best-in-class talent for key roles in their reporting structure
  • Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements

Education Qualification:

Graduation: Any Graduation (as per requirement).

Post-graduation: Any Post-graduation

Experience:

12+ Years of relevant Government Banking experience

Preferred candidate profile

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