Technical Product Consultant

2 months ago


delhi, India GlobalLogic Full time
GlobalLogic is looking for a smart and technically proficient talent for a world class project into analytics. Grab the opportunity and be part of its fantastic journey.
Designation: Technical Product Consultant (Frontend)
Experience Range: 2-5 years
Work Location: Gurgaon
We are looking for:
Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
Experience with SQL and database management
Experience with data insertion and reporting APIs, SOAP, REST, and PHP
Knowledge of Mobile and Video programming solutions
Knowledge of Experience with Tag Management tools.
Proven ability to diagnose and troubleshoot complex analytic implementation issues.
Practical understanding of JQuery, Angular JS, and Any JS Framework
Knowledge of API (Application Programming Interface) (SOAP/REST)
Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
Advanced level Excel and PowerPoint
Some experience in digital marketing, CRO, digital analytics, decisioning, personalization, recommendations, or UX disciplines
Excellent communication skills, both written and verbal
Availability for rotational shifts (Transportation available)
What you will do:
Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
Validates and reports customer-submitted product bug reports with precision.
Troubleshoot & resolve customer’s issues and educate customers on the use of Tool.
Assists in testing new and enhanced products.
Manages projects professionally and within stated timelines.
Identifies trends and potential issues and quickly communicates with affected parties.
Helps maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
Assists in special projects and other duties as assigned.
Interview Process:
HR Screening
Technical interview Round
Final Client Round
We Offer:
Interesting and challenging work in a large and dynamically developing company
Exciting projects involving newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities
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