Technical Consultant
4 weeks ago
Diagnose and troubleshoot technical issues (cloud-based software, communication tools, websites and databases, networks, security products, computer equipment, operating systems etc)
Communicate with clients via either telephone or our support desk system within defined SLA's
Provide prompt and accurate feedback to customer questions and issues by referring to our internal database or external resources to provide accurate technical solutions
Prioritise and manage multiple support tickets at one time and follow up with clients to ensure their systems are fully functional after troubleshooting
Assist the Sales team with technical queries and draft designs of potential new client implementations
Build and deploy new client systems and complex platforms as required
Researching and testing new solutions to add to our portfolioProperly escalate unresolved issues, where appropriate, to relevant internal teams
The successful candidate will not have to travel regularly as most of the work will be completed online other than an occasional trip to a customer or to a supplier.The successful candidate will be given the opportunity to learn many aspects of a business such as customer service, sales and finance.Requirements
By the nature of the work being completed, it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it, with a preference to those that have demonstrable experience in the field.The successful candidate will be able to showcase skills such as communication, problem-solving, accuracy, telephone etiquette, and reliability. A high level of organisation is expected for the successful candidate.The successful candidate will have a keen willingness to develop their skills as well as learn new ones. Courses will be provided to cover certain technical knowledge if this is required - so an openness to completing these courses is essential for the candidate to be successful in this role.RequirementsFull clean driving licence
Reliable car
Amazing customer service skills and ability to resolve questions efficiently, effectively and politely
Strong communication and interpersonal skills
Social and outgoing and easily able to build relationships
Perfect written and spoken English
UK-based on UK timezone
Internet connection at chosen place of work
It would be great if you hadKnowledge of: Email, CRM, VOIP, Anti-virus, DNS, Client/server OS-based knowledge
Awareness of: our products as outlined on our website
Experience in using Google Workspace and Zoho products
Benefits
Remote-working role - work from anywhere
Company laptop provided
Company phone number provided
Flexibility with hours
Relaxed working environment
Learning courses provided
Open-ended opportunity for technical development
RequirementsBy the nature of the work being completed, it is absolutely recommended that the candidate holds an interest in technology/computing and a basic ability to use it, with a preference to those that have demonstrable experience in the field. The successful candidate will be able to showcase skills such as communication, problem-solving, accuracy, telephone etiquette, and reliability. A high level of organisation is expected for the successful candidate. The successful candidate will have a keen willingness to develop their skills as well as learn new ones. Courses will be provided to cover certain technical knowledge if this is required - so an openness to completing these courses is essential for the candidate to be successful in this role. Requirements Full clean driving licence Reliable car Amazing customer service skills and ability to resolve questions efficiently, effectively and politely Strong communication and interpersonal skills Social and outgoing and easily able to build relationships Perfect written and spoken English UK-based on UK timezone Internet connection at chosen place of work It would be great if you had Knowledge of: Email, CRM, VOIP, Anti-virus, DNS, Client/server OS-based knowledge Awareness of: our products as outlined here Experience in using Google Workspace and Zoho products
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