Customer Service Contact

1 month ago

chennai, India Valeo Full time

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Recognize and manage all demands for products from customers by driving Sales and operation plan and Master
production Schedules:
Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are
integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the
system.
Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are
firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.
If necessary, release picking lists for the Customers deliveries.
Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted
service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are
reached.
Manage co-operation and logistics issues with logistics external platforms
Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if
necessary, initiate corrective action plans.
Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers...).
Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.
Prepare the Customs documentation required for exporting if need be.
On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen
method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative,
curative, crisis).
Meet the Customer contacts on a regular basis (once a year for major Customers).
- Make sure from the complete customer demand (date & quantity), that this demand will be met:
Ensure the feasibility of the Customers programs internally (MPS Manager (weekly), Procurement and Scheduler (daily))
and if necessary, negotiate the planned delivery dates upstream with the Customer.
Ensure that the internal scheduling has been launched, taking into account the Customers priorities. Make or Ensure
the production sequencing based on real customer demand
Measure the daily service rate for each Customer (using the Customers calculation and also the internal Customer
Service Rate (CSR) calculation). Propose action plans to improve the service level.

-
- Identify the blocking points and plan appropriate quick actions to solve them:
Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally
(management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate
through the Logistics Red Alert application.
Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers account;
ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of
the absence and informed of the person that will be temporarily managing the Customers account.

  • Customer Service Contact

    1 month ago

    Chennai, India Valeo Full time

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Trainee - Contact Centre

    4 weeks ago

    Chennai, India DHL Full time

    **ROLE PROFILE** - Solid line - False False Center 1- Dotted Line - False False Center- Solid line - False False Center- Dotted Line - False False Center**Key Role Details** **DPDHL Role Title** - Customer Contact Centre Executive**Reports to (Job Title)** - Customer Contact Centre Supervisor**Corporate/ Business Division** - DHL Express India**Reports to...

  • Customer Service

    4 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystIf you're looking out to start your career in the corporate world, then this could be just the opportunity you're looking forWe're looking for graduates from 2019 or earlier batches to join us to make a positive impact to our customers and colleaguesWe'll support your learning journey and provide relevant...

  • Customer Service Associate

    1 month ago

    Chennai, Tamil Nadu, India Hometech service pvt ltd Full time

    We are hiring for our Clients. Male Required Contact Person: - Mr Sugunthan 9363560345 **Responsibilities**: - Assist shoppers with inquiries about store locations, mall events, amenities, and directions. - Respond to customer concerns and complaints professionally and courteously, working towards resolutions. - Maintain a welcoming and positive...

  • Customer Service

    4 weeks ago

    Chennai, India nettyfish solutions Full time

    **Customer Service Cums Product demos to the customer** Any Degree can apply Both Fresher/Experience can apply **Good English Communication** **No Sales/Target** Office Time: 9:30am - 6:30pm **Salary**: 20,000 - 30,000/ - Immediate joiner prefered **Contact Person**: Rahul (HR) - 7823946582 Call or WhatsApp **Direct Walk-In**: No.85, Padmini, North...

  • Chief Manager

    20 hours ago

    Chennai, India TVS Credit Services Ltd. Full time

    Join us in creating a future where dreams are realised!AtTVS Credit Services Ltd ., we are on the lookout for passionate individuals who are ready to turn aspirations into achievements. If you're ready to embark on a fulfilling journey, where you can embrace creativity and innovation to empower people, this is the place for you.Let's build a future together...

  • Chief Manager

    1 day ago

    Chennai, India TVS Credit Services Ltd. Full time

    Join us in creating a future where dreams are realised!At TVS Credit Services Ltd., we are on the lookout for passionate individuals who are ready to turn aspirations into achievements. If you're ready to embark on a fulfilling journey, where you can embrace creativity and innovation to empower people, this is the place for you.Let's build a future together...

  • Chief Manager

    21 hours ago

    chennai, India TVS Credit Services Ltd. Full time

    Join us in creating a future where dreams are realised! At TVS Credit Services Ltd ., we are on the lookout for passionate individuals who are ready to turn aspirations into achievements. If you're ready to embark on a fulfilling journey, where you can embrace creativity and innovation to empower people, this is the place for you. Let's build a future...

  • Service Technician

    4 weeks ago

    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Technician Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 18,000/- per month + incentives Roles & Responsibilities: - 1. Receive Service Vehicle from Service advisor. 2. Diagnose the problem based on customer remarks & troubleshoot the issue as...

  • Customer Service

    4 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...

  • Customer Service Wfh

    4 weeks ago

    Chennai, India AVANA TELECOM Full time

    **Descripción de la compañía**: Best **Descripción del puesto**: Jobs in Airport City In India: As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst traveling. You will ensure quality service and adherence...

  • Customer Service

    4 weeks ago

    Chennai, India NatWest Group Full time

    Join us as a Customer Service & Operations AnalystIf you’re looking out to start your career in the corporate world, then this could be just the opportunity you’re looking forWe’re looking for graduates from 2019 or earlier batches to join us to make a positive impact to our customers and colleaguesWe’ll support your learning journey and provide...

  • 15h Left: Chief Manager

    20 hours ago

    Chennai, India TVS Credit Services Ltd. Full time

    Join us in creating a future where dreams are realised!At TVS Credit Services Ltd., we are on the lookout for passionate individuals who are ready to turn aspirations into achievements. If you're ready to embark on a fulfilling journey, where you can embrace creativity and innovation to empower people, this is the place for you.Let's build a future together...

  • Customer Service Executive

    1 month ago

    chennai, India Sisco Jobs Full time

    Position: Customer Service Executive (CSE) Location: Kilpauk, Chennai, Tamil Nadu Job Type: Full-time, Fresher Salary: From ₹15, per month Schedule: Night Shift (Fixed shift: PM to AM) 6 days per week US Shift Job Summary: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service...

  • Escalation Manager/ Customer Success Manager

    1 month ago

    Chennai, India Movate Full time

    Key Responsibilities of an Escalation Manager / Duty Manager / Customer Success Manager Escalation Management deals with Incident/Problem management system for Enterprise customers in IT infrastructure. It is managed by set of people who carries out the entire documented process for Escalation Management. This requires one to associate their work with...

  • Customer Service Advisor

    1 month ago

    Chennai, India Foundever Full time

    Apply today Customer Service Advisor - Dutch Req ID#: 209688 Rabat, Rabat Agdal, MA Customer Service Advisor - Dutch Customer Service Taakomschrijving FOUNDEVER is op zoek naar gemotiveerde customer contact agents voor een gerenommeerd telecommunicatiebedrijf. Bij FOUNDEVER Rabat (Marokko) krijg je nu de kans om te werken in een uitdagend project! Als...

  • Customer Service Executive

    4 weeks ago

    Chennai, India Swift Prosys Pvt Ltd Full time

    **Position**:Business Development Executive - Tele - Sales **Experience**:1 to 2 years **Job Descriptions: - ** 1. Regular follow up on leads. 2. Understand Client requirements and suggest suitable solutions through our services. 3. Convert prospective leads into sales. 4. Close sales and achieve monthly targets. Develop contacts and build a...

  • Customer Service Executive

    1 month ago

    Chennai, India DBS Bank Full time

    **Business Function** Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...

  • Customer Service

    1 month ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Customer Service & Operations Unit Leader, VPThis is a great platform to advance your career and showcase your extensive leadership skillsYou'll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomesYou can expect to enjoy an engaging and fast-paced environment, as well as considerable...

  • Customer Support Executive

    1 month ago

    Chennai, India Right Track Corporate Service Full time

    Greetings from RIGHT TRACK CORPORATE SERVICE!!! We are hiring!!! Completely WORK FROM OFFICE POSITION: INTERNATIONAL VOICE PROCESS QUALIFICATION: Any Graduates. EXP: Freshers. PREFERRED LANGUAGE: Fluency in ENGLISH SHIFT: US Shift (Night shift) SALARY: CTC - 2.8Lpa MODE OF INTERVIEW: VIRTUAL LOCATION: Kovilambakkam, Chennai. NO. OF OPENINGS:...