Customer Service Contact

3 weeks ago

Chennai, India Valeo Full time

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Recognize and manage all demands for products from customers by driving Sales and operation plan and Master
production Schedules:
Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are
integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the
system.
Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are
firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.
If necessary, release picking lists for the Customers deliveries.
Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted
service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are
reached.
Manage co-operation and logistics issues with logistics external platforms
Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if
necessary, initiate corrective action plans.
Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers...).
Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.
Prepare the Customs documentation required for exporting if need be.
On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen
method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative,
curative, crisis).
Meet the Customer contacts on a regular basis (once a year for major Customers).
- Make sure from the complete customer demand (date & quantity), that this demand will be met:
Ensure the feasibility of the Customers programs internally (MPS Manager (weekly), Procurement and Scheduler (daily))
and if necessary, negotiate the planned delivery dates upstream with the Customer.
Ensure that the internal scheduling has been launched, taking into account the Customers priorities. Make or Ensure
the production sequencing based on real customer demand
Measure the daily service rate for each Customer (using the Customers calculation and also the internal Customer
Service Rate (CSR) calculation). Propose action plans to improve the service level.

-
- Identify the blocking points and plan appropriate quick actions to solve them:
Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally
(management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate
through the Logistics Red Alert application.
Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers account;
ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of
the absence and informed of the person that will be temporarily managing the Customers account.

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