Service Management Specialist
2 months ago
about the role
To monitor and evaluate usage and traffic management services . To analyze the operation of customer’s network and to report on Quality of Service . To work on improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address Service Improvement Plan actions internally that have been agreed with CSM. To monitor service performance and track chronic cases and work towards resolution of these chronic cases. To support the CSM by advising planned maintenance and how this would affect the supported customer . To maintain the customer documentation fully updated in the orange tools (GCDR, Clarify, Fileade etc). To actively assist in data integrity issues for the assigned customers. To produce the Root cause analysis report for the customer where required.
about you
Ability to engage with internal staff as required. Ability to work in a virtual team environment. Ability to identify problems and work to resolution as required.
additional information
Degree / Diploma Holders with good Telecom / Data / IP Network knowledge. Excellent verbal & written communication skills in English language Good knowledge of MS-Office. Minimum of 1.5 - 3 years related work experience in customer facing organizations within the telecom or IT industry.
contract
Regular
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