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Specialist - Service Offer Management

1 month ago

Mumbai, India NTT Full time
JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

The role of a Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd. They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a strong understanding of the organisation thereby ensuring that their crafted solution(s) meet client requirements. This role is responsible for effectively promoting and positioning NTT’s product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services. By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.

Working at NTT

Key Roles and Responsibilities:

Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements Achieve set and agreed product sales to meet specified financial goals Develop and deliver product training to client facing staff Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services Engage with and offer support to internal and external stakeholders to ensure the project’s success Analyse product data to establish trends and insights using internal and external sources Facilitate the conversion of knowledge and ideas into new or improved products, processes and services Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus Review of product profitability Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends Product design and modelling/testing new and existing solutions Draft and maintain product specifications documents Evaluate market trends associated with the particular product of product line. Work closely with product vendors Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success Provide product knowledge input assistance for compiling client proposals. Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio Recommend product enhancements and updates to identify new business opportunities Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users


Knowledge, Skills and Attributes:

Proven technical expertise and broad industry experience Good understanding of the technology industry Sound analytical skills and proficient with analysis of large data sets Investigative nature to unpack complicated problems Proactive and able to use initiative Evidence of being able to work collaboratively Proficient in MS Excel and skills in programming Solid knowledge of product management and service development life cycles Deep knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders Knowledge of sales strategies and concepts


Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Information Technology or Commence etc.


Required Experience:

Seasoned experience in a similar position Seasoned experience in the technology industry Proven track record of involvement in design and implementing new products or product lines. Information Technology sales experience

Skills Summary

Customer Relationship Management (CRM), Emerging Technologies, Market Analysis, Project Management, Quality Assurance (QA), Service Design Thinking

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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