Customer care executive

2 days ago

Mumbai, India AquaCentric Full time

Job Purpose:Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.Responsibilities:·  Greet all visitors and patients professionally and with empathy.·  Answer incoming calls, Whats App messages, and emails promptly and accurately.·  Educate callers about services, packages, pricing, and consultation process.·  Category management (Ortho, Neuro, women’s health care, Pediatrics)·  Responsible for providing Quality and Effective services to the customer.·  To meet and engage with HNI and other customers and focus on repeat buys·  Responsible for Client Feedback on quality of services and customer experience.·  Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints.·  Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.Focus on Customer RetentionEducation Qualifications:Required Bachelors degree from various fieldExperience:Minimum 2 Years’ Experience in managing Front Line BusinessPreferred experience in Health care or Hospitality IndustrySkillsWell versed in excel, word & managing dataShould be excellent in communicationsShould have a better understanding of Business strategies, client acquisition and client retentions

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