Global Technical Support Specialist

3 weeks ago

Vadodara, India ABB Full time

This Position reports to:

Global Technical Support - Mechanical

Your role and responsibilities

As a Technical Sales Support Specialist, your role will be to support the assigned Sales support team and customers during the proposal process by preparing technical descriptions of the products and technology, preparing final documentation, and serving as a key technical resource in the assigned area.

This role is contributing to the Motion Large Motors & Generators Vadodara, India.

You will be mainly accountable for:

  • Offers technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications for Regions North America, Canada, LATAM and Middle East including India.
  • Supports the Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers
  • Collaborate with GTSS Team in the other regions to develop best practices / processes.
  • Assisting the sales organizations during encounters with customers, and providing technical assistance and clarification as needed.
  • Identify and propose product and/or tool related trainings for the sales channel.
  • Generate detailed technical documentation for the proposed solution and document any deviations from the requirements as needed.
  • Provide extra costs for design, accessories for the existing product portfolio as needed.

Qualifications for the role

  • A bachelors degree in Mechanical engineering with 3-5 years of experience in Mechanical Engineering, working as a Design engineer in the field of large induction motors
  • Solid understanding of the ABB products and their applications.
  • Knowledge of Motor design programs, Microsoft Office Products and Salesforce.
  • Advanced communication, influencing, coaching and management skills
  • Fluent English, good communication skills.
  • Candidate should open to work in flexible hours to support other regions as per the time zones.

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