Global Quotation Support

**Other locations**: Any Metso Outotec location in Australia, Canada, Finland, or United States

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation.
This is your opportunity to join the positive change.

**Job posting end date**: 05/28/2021

**Job Title**:
GQS Coordinator

**BU**:
SVS GBPM Quotations & Proposals

**Reports to**:
Global Quotation Support Manager, East

**Location**:
India

JOB STATEMENT

GQS Coordinator is responsible for providing technical problem solving for assigned requests where customer requested parts are not active in Metso Outotec’s ERP system, local material is not up-to-date or where part(s) need to be identified.

Primary activities include evaluation of inquiries and compatibility with Metso Outotec parts and services, coordination of parts identification / product line support, researching historical projects to identify OEM supply, identification of commonality of parts through global ERP system, requesting material creation through SAP workflows, follow-up on assigned tickets to ensure timely response and continued communication.

JOB DUTIES AND RESPONSIBILITIES

Process requests for technical support according to defined guidelines and limits.
Provide support and answers to customers’ technical issues through part identification of the problem itself, research on answers and provide subsequent provision of guidance
Work with key expert network, locally and globally, when needed to answer more complex requests.
Research history of parts to identify commonalities to support global harmonization efforts.
Raise requests within SAP for creation and harmonization of Material Master Data.
Support Procurement Specialists in determining if supply.
Give clear instructions for Master Data to Modify the ERP Data.
Cross train with different product lines to develop technical knowledge for various Products.

INTERNAL INTERFACES

Global Quotation Support Management
Global Quotation Support Team
Quote and Order Management Team (QOM)
Head of Global Quotation Support
Engineering
Product Management
Product Line support team(s)
Logistics and Procurement group

QUALIFICATIONS & EXPERIENCE

Bachelor of Science in Engineering or Associates degree, certification and technical abilities.
Minimum of 3 years’ relevant work experience in Customer Services, supply chain, product support or engineering.
Experience in mining, engineering, industrial or construction industry.
Experience with CRM systems.
Mechanical aptitude - ability to read and understand drawings.
Experience with Metso Outotec products.
Excellent verbal and written communication skills in English.
Strong familiarity with IT tools and ERP/integrated system (preferable SAP)
Valid passport for international travel and/or driver’s license for local travel must be maintained.

OTHER KEY SKILLS / KNOWLEDGE

Familiarity with the broad range of mining equipment / products
Organizational and planning skills
Internal & external marketing techniques
People skills including the ability to communicate effectively
Listening to and understanding requirements of support requests
High sense of urgency and the ability to develop action plans and meet deadlines
Understanding of sales processes

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.