Senior Team Manager, Business Banking
4 weeks ago
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
Through Business Banking, our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise/ Startups, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.
Principal Responsibilities
Lead and manage a team of Relationship Managers (RM) who act as the most important physical interface between HSBC and business banking customers specifically engaged into New Age/Startup/Tech Business. Develop the bank’s understanding and expertise in the Startup segment and work on building robust business, product and risk (both credit risk and financial crime risk) management capabilities. Build strong engagement with external ecosystem of investors, influencers and thought leaders in the tech sector ecosystem. Provide direction, be involved in new acquisition and channel development, and promote CMB’s two-pronged strategy “Best Bank for Business” and “Digital International SME Bank of Choice.” The jobholder is responsible for overall revenues for his/ her Cluster/ Portfolio in Business Banking in Bangalore Responsible for sales management of staff and assigned responsibility. Work with Product and Risk partners to develop broad understanding, product capabilities and partnerships in the ecosystem. Ensure a stellar customer experience by driving teams to meet and exceed customer expectations through effective relationship management, ensuring customer banking needs are being met, and fully representing the HSBC brand while ensuring control/abide by the Financial Crime and Compliance policy. Protect the bank’s assets and reputation by knowing the customer and their business, monitoring for suspicious behaviour, and taking appropriate action as set forth in operating policies when necessary. The incumbent would need to ensure optimizing of relationships with the RMed customer base. Ensure customer complaints are promptly addressed. Requirements Post Graduate from a top tier management institute is desirable but not mandatory. Min experience of close to 10 years in frontline client facing role within wholesale/commercial banking focussed on Lending products. Detailed knowledge of the Commercial Banking market Sound understanding of Global CMB strategy, its relevance for Business Banking and its place within the wider competitive environment Strong knowledge of competitor products / offerings and their positioning within the marketplace Experience of winning valuable switchers Some credit background with appraisal and analysis experience Leadership and coaching skills having managed a team Commercial Sales Management Relationship Management experience Ability to think strategically and laterally Oustanding interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating Highly developed planning and organisational skills Adaptable, flexible, with a self-initiated approach to change and developing market demands and opportunities Team player Commercial acumenAdditional Information
Useful Link
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