Process Executive

JOB Title: Process Executive Performance & SOP
Job Type: Full Time | Reporting to: Head Human Capital & Admin
Location: Ahmedabad / Rajkot
Department: Human Capital Management
Experience: Years

Job Descriptions:
Dsoft is looking for an enthusiastic Process Executive Performance & SOP to support our Human Capital team in strengthening performance management and standardizing processes across the organization.
This role is ideal for junior professionals who are detail-oriented, eager to learn, and interested in process documentation, HR operations and organizational development.
As a Process Executive, you will assist in managing the Performance Scorecard (PS) process for entire organization and contribute to creating Standard Operating Procedures (SOPs) for different job roles and products. You will also get hands-on exposure to converting process knowledge into documentation and video content that will be used for training and compliance purposes.
If you are detail-oriented, process-driven, and passionate about ensuring organizational consistency, we encourage you to apply.
KEY Responsibilities:
1. Performance Scorecard (PS) Management
Coordinate, track, and ensure timely completion of performance scorecards across all departments.
Collect, compile, and analyse performance data based on defined KRA & KPI metrics.
Prepare and process scorecards for all team members, ensuring accuracy and adherence to established evaluation criteria.
Collaborate with managers for review and validation of their teams scorecards, addressing discrepancies where required.
Share finalized PS data with respective employees within stipulated timelines.
Develop and present consolidated reports/dashboards for HR Head & Management to support performance reviews and decision-making.
Maintain strict data integrity, version control, and documentation of all performance scorecard records for internal audit and reference purposes.
2. SOP Development & Standardization
Conduct structured questionnaires, interviews, and discussion and follow-up with department heads and team members to capture role- and product-specific processes.
Draft clear, concise Standard Operating Procedures (SOPs) for each role and product line as per decided SOP format.
Ensure SOPs are aligned with organizational policies, compliance, and industry standards.
Coordinate with the various Department head for SOP Draft validation for their respective department.
Based on approval, convert draft SOP in final documentation.
Regularly update SOPs to reflect process improvements and system upgrades.
3. Digital Documentation
Convert SOPs into digital documentation and step-by-step guides.
Collaborate with L&D/HR team to transform SOPs into training videos and visual learning content.
Maintain a centralized knowledge repository for employees to access updated SOPs and guidelines.
4. Performance Monitoring & Feedback
Monitor performance scorecard data to identify consistent low performers or improvement areas.
Prepare simple feedback reports highlighting performance trends and share them with HR and reporting managers.
Provide accurate monthly and annual data to be used during appraisal and performance review discussions.
5. Process Monitoring & Continuous Improvement
Observe workflows and SOP adoption to identify process gaps or areas where teams face challenges.
Recommend simple changes or optimizations in documentation, tools, or methods to improve efficiency.
Guide and support team members in following newly created or updated SOPs in their daily work.
Assist in compliance checks, audits, and reporting related to process adherence and performance standards.
Stay updated with the latest tools in performance measurement, e-SOP platforms, and learning methods, and suggest adoption where relevant.

Job Location: AHMEDABAD.
Required Skills and Qualifications:
Graduate / Postgraduate in Business Administration, HR, Operations, or related segment.
Freshers or up to 1 year of experience in Documentations / Operations / HR/ OR other relevant function.
Good knowledge of MS Office (Word, Excel, PowerPoint) and Google Workspace.
Strong communication skills and willingness to interact with multiple teams.
Detail-oriented with an eagerness to learn process documentation.
Interest in making presentations or basic training content (video creation skills a plus, not mandatory).

Why Join DSOFT?
Opportunity to kick-start your career in Process Management/ HR Operations.
Get exposure to performance management & SOP creation impacting multiple teams across the Dsoft group of companies.
Explore and Learn how to convert processes into documentation and training content.
Work with a leading ERP & Mobile App solution provider for the jewellery retail segment.
A supportive team culture with strong opportunities for learning and career growth.

About DOSFT:

Dsoft Group is a pioneering IT solutions company dedicated to digitally transforming the jewellery industry through its specialized and scalable software products. Headquartered in Rajkot, with a branch office in Ahmedabad, the company is powered by a passionate team of 125+ professionals committed to driving innovation, customer success, and technical excellence.

Our flagship product, ORNATE, is a trusted name in jewellery retail technology for over 35 years. With a strong presence in the market, ORNATE powers 5,000+ jewellery stores across India with its robust ERP and accounting solutions, helping businesses streamline operations, manage inventory, and scale effortlessly.

Building on this legacy, our latest innovation, SuvarnaSetu, is redefining how jewellers engage with their customers. This all-in-one digital commerce platformcomprising a branded mobile app, e-commerce website, and WhatsApp commercecaters exclusively to family corporate jewellers. SuvarnaSetu equips them with powerful tools for customer acquisition and retention through personalized engagement, gold SIPs, rate booking, gifting, and loyalty programs. With 200+ jewellers onboard and over ?100 Cr in customer-driven activity, the platform is already making a significant impact and is primed for scale.

Driven by the mission to digitally empower the jewellery ecosystem, Dsoft Group continues to deliver reliable, intuitive, and future-ready software solutions that accelerate business growth, elevate customer experience, and build long-term trust.

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