Team Lead
3 weeks ago
Designation- Team Lead Operation
Location- Mumbai (Andheri-Marol)
Salary Range- 7LPA-8LPA
Shift Details- Mon- Fri | 12:30PM- 9:30PM | Work From Office | (1-way drop-off facility for females)
We are looking for a candidate with 3+ years of experience in Operations, strong communication skills, and prior experience in leading and managing a team.
Role Summary
upGrad is looking for professionals who are passionate about management, technology, and education to shape learning experiences for working professionals and help build the careers of tomorrow.
This role involves planning, strategizing, coordinating with stakeholders, managing project timelines, and leading a team of associates and senior associates to ensure smooth program delivery and learner success.
Key Responsibilities
- Design and implement SOPs and processes for different initiatives to improve learner outcomes.
- Take ownership of processes, identify gaps, and conduct root cause analysis to close them.
- Drive the success of learners in the Management and Education domain.
- Lead and guide a team of associates and senior associates.
- Collaborate with teams like Content, Delivery, Student Success, Careers, and Corporate Partnerships to deliver results.
Skills & Requirements
- Bachelors or Masters degree from a reputed institute.
- 3+ years of experience in consulting firms, fast-growing startups, or edtech companies.
- Strong problem-solving skills with the ability to identify gaps and drive execution.
- Excellent people skills to work with diverse teams and stakeholders.
- Data-driven mindset with the ability to analyze information and make decisions.
- Prior experience in managing a team of delivery executives (preferably in edtech).
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