Mdm team lead

16 hours ago

Dombivli, India AkzoNobel Full time

Responsibilities · Manage the team of 14 data stewards responsible for governance and maintenance of material master data. i.e. FINI, RAW, PACK · Manage day-to-day operations of the team: team meetings, daily KPIs, quality monitoring of the work done by the team · Coach and develop the team · Responsible, together with the team, to be the Single Point of Contact and escalation channel for business for Operations issues · Manage escalation process of team issues raised by business · Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified. · Continued focus on standardization and optimization to drive optimization and customer satisfaction · Monitor and improve data accuracy, completeness, and consistency in ERP systems · Support Projects and Stakeholder Collaboration · Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives. · Customer Service mindset with excellent customer service skills. · React to business changes, optimize processes, simplify workload, identify risks and alert in time • Educational Level: • Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience • Working Experience: • Minimum 10 years’ overall experience with 5 years’ experience in MDM related function and 2 years in people manager role • Experience in managing operations teams (delivery within SLAs) and leadership skills • Experience in MDM application systems as key user (preferably SAP and SAP MDG) • Expertise in SAP Material Master data (MM) • Skill required: • Keeps deadlines and produces high quality output • Strong work-ethic and commitment to business principles • Excellent communication, networking and presentation skills • Ability to multi-task, follow through on actions agreed and attention to detail • Fluent in both written and oral English • Proficient in SAP, MDG, Service Now • Expertise in Microsoft Excel and Power Bi

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