Application Support Lead

3 days ago

Dombivli, India Mount Talent Consulting Pvt Ltd. Full time

We are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction.Lead a team of support engineers, providing technical guidance, mentoring, and performance management.· Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaboration.· Serve as a technical escalation point and customer-reported product issues requiring in-depth analysis and troubleshooting.· Maintain strong communication with customers and internal stakeholders to ensure timely updates and resolutions.· Interface with Engineering and Product teams to escalate unresolved product defects and contribute to long-term fixes.· Develop and maintain internal knowledge base articles, troubleshooting guides, and runbooks.· Monitor and report team KPIs, including ticket volumes, resolution times, and SLA adherence.· Conduct root cause analysis and post-mortems for recurring or major customer incidents.· Drive continuous improvement in support processes, tools, and automation to reduce resolution times and case volume.· Assist in hiring, onboarding, and training new support engineers.Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.· 10+ years of experience in technical support or product support roles, including at least 2 years in a senior or lead capacity.· Strong troubleshooting skills and experience working with software products, Web APIs, server and network adminstration, system configurations and customer environments.· Experience in SaaS, enterprise software, or B2B platforms is preferred.· Familiarity with Azure Cloud, Postgress SQL, scripting, or debugging tools is a plus.· Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote support tools.· Excellent verbal and written communication skills, with the ability to translate technical concepts to both technical and non-technical audiences.· Demonstrated experience handling critical escalations and interfacing directly with customers and engineering teams.· Ability to prioritize effectively, manage multiple issues simultaneously, and work in a fast-paced environment.

  • Application consultant servicenow

    1 day ago

    Dombivli, India Galleon Consultants Full time

    Company Description Galleon Consultants, founded in 2016, is a global management consulting firm serving large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. With expertise in areas such as Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation...

  • IT Support| Dombivli

    2 weeks ago

    Dombivli, Maharashtra, India Safe A & T Technology Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title:IT Engineer – Server & NetworkingLocation:Dombivli (East), Thane, MaharashtraAbout Dry All:Dry All is a leading manufacturer of HVAC&R line products, serving global OEMs with innovative and high-quality solutions.Role Overview:Responsible for managing, maintaining, and securing the company's server and network infrastructure to ensure...

  • IT Support Engineer

    2 weeks ago

    Dombivli, Maharashtra, India Safe A & T Technology Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    IT Engineer – Server & NetworkingLocation: Dombivli (East), Thane, MaharashtraCompany: Dry AllJob Type: Full-time, On-siteSchedule: Day shift | Monday to SaturdayExperience: Server & Networking: 3–6 years (Required)Education: Bachelor's (Preferred)About Dry AllDry All is a leading manufacturer of HVAC&R line products, serving global OEMs with innovative...

  • Lead Software Engineer

    3 weeks ago

    Dombivli, India Teamware Solutions Full time

    Teamware Solutions, a business division of Quantum Leap Consulting Private Limited (www.teamwaresolutions.net), offers cutting edge industry solutions for deriving business value for our clients' IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and...

  • Oracle Fusion Security Hcm Functional Lead

    4 weeks ago

    Dombivli, India Whatjobs IN C2 Full time

    Leading MNC in Bangalore Hiring for Oracle HCM Cloud Security Lead Experience 7+ Years Candidates with lesser notice period are preferred Job Summary The Oracle HCM Cloud Security Lead is responsible for independently designing, implementing, and managing security configurations within the Oracle Human Capital Management (HCM) Cloud platform. This role...

  • Clinical Support Staff

    1 week ago

    Dombivli, Maharashtra, India Austral International Co. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Clinical Support Staff / Multipurpose Worker (MPW)Location: Kalyan /Dombivli Timing: 2 to 10 Qualification: HSC- Science , B.sc ( Mandatory)Job SummaryThe Clinical Support Assistant / MPW will assist doctors, nurses, and healthcare staff in daily clinical and non-clinical activities. The role includes providing basic patient care, maintaining cleanliness,...

  • Networking architect

    1 week ago

    Dombivli, India NextGen | GTA: A Kelly Telecom Company Full time

    Job Title: Role: Networking Architect / Technical Lead Location: India Employment Type: Full-time Key Responsibilities: Design, deploy, and manage advanced networking architectures for enterprise and cloud environments. Lead implementation of Linux networking stack with expertise in TCP/IP, e BPF/XDP, and VXLAN. Architect and integrate SDN (Software-Defined...

  • Technical Team Lead

    3 weeks ago

    Dombivli, India AVI-SPL Full time

    Job Summary: The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The team leader role is accountable for the management of them Onsite team...

  • SAP Lead

    6 days ago

    Dombivli, India Tata Consultancy Services Full time

    Job Role: SAP PM LeadLocation: Mumbai/PuneExperience: 8-10 YearsJob Summary We are seeking an experienced SAP Plant Maintenance (PM) Senior Consultant to support and enhance our customers’ SAP landscape.The role includes a combination of support and project work including configuration, enhancements, integration, and issue resolution.The ideal candidate...

  • SAP Lead

    7 days ago

    Dombivli, India Tata Consultancy Services Full time

    Job Role: SAP PM LeadLocation: Mumbai/PuneExperience: 8-10 YearsJob Summary We are seeking an experienced SAP Plant Maintenance (PM) Senior Consultant to support and enhance our customers’ SAP landscape.The role includes a combination of support and project work including configuration, enhancements, integration, and issue resolution.The ideal candidate...