Associate – SOS Centralized Services

1 month ago

bangalore, India JPMorgan Chase & Co. Full time

The SOS Centralized Services for Corporate Third Party Oversight (CTPO) is a centralized group within Global Supplier Services that manages Third Party Oversight & Governance activities. This group provides consistent monitoring of Third Party activities in order to ensure compliance to the Third Party Oversight (TPO) policy and standards.

Qualifications/ Eligibility Criteria
• Bachelor’s degree or equivalent work experience required
• 8+ years experience in financial services industry with background in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor/ Project Management or related roles
• The role requires extensive interaction with internal customers. Outstanding listening and negotiation skills, strong written and verbal communicator along with effective stakeholder management & collaboration skills is a must.
• Sound knowledge of general accounting practices, primarily understanding aspects related to Supplier's Financial Viability Assessment (FVA).
• Understanding supplier contractual terms is an added advantage
• Effective time management and multitasking skills-ability to consistently achieve deadlines independently
• Strong organizational management skills, including expertise in issue and conflict resolution 
• Strong business analysis skills to enable efficient, accurate and objective decision making
• Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, to ensure a coordinated and effective program
• High level knowledge of TPO standards and experience with Corporate Sourcing and Standard TPO systems is preferred

Primary Roles and Responsibilities:
This role aligned to SOS Centralized Services is responsible to assist in managing the Outsourcing Governance BOW for Steady State engagements outlined in the Third Party Oversight (TPO) Standard Operating Procedures.

As an Outsourcing Governance Associate, you must
* Ensure all due diligence is completed and documented according to the firmwide policy and procedures for supplier engagements impacting the Firmwide TPO/ IAO Scorecard
* Ensure MIS is maintained as per laid out frequency for the Governance processes owned along with accurate and real-time data on the SharePoint.
* Review and approve Specialized Service Categories and Out of Scope requests submitted globally on the SSC SharePoint tool.
* Collaborate with Delivery Managers, Executive Sponsors and Portfolio Managers from the Lines of Business (LOB).
* Ensure SOS review duties are delivered in an efficient, effective and sustainable way in line with internal SLAs, KPIs/ KRIs.
•Work on ad hoc projects as required, administer meetings, produce documentation and coordinate actions.
• Act as a Process and Tool SME for the business.
• Ensure the team meets the QA testing/ audit requirements. 
• Regularly review the Standard Operating Procedure (SOPs) for the processes owned.
• Proactively assess opportunities for process improvement and automation to drive efficiency and mitigate risks.
• Handle process escalations as and when required.

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