Central Ops Manager

3 weeks ago

bangalore, India ADCI - Karnataka Full time
Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalog of content. Movies range from new releases to classic favorites, and PV also offers major television shows, entire seasons, and day after air TV. Amazon’s video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and offer types for our customers to access and enjoy both their favorite shows and explore new titles.
As part of our commitment to enhancing the customer experience, the Central Operations team plays a crucial role in managing the operational performance and ensuring the seamless publish of content from our studio partners and content distributors to our platform. We are seeking a bright, customer-obsessed, driven, and creative individual to join our team as a Central Operations Manager. This role has evolved to focus more on managing the assets post-successful ingestion from external partners and content distributors, emphasizing centralized post-ingestion assets management. The aim is to create a friction-free and tech issue-free seamless experience for the 'last mile' of content routing from our internal catalog to the customer-facing storefront. The successful candidate will be responsible for the timely and cost-effective publish of source materials, driving publishing improvements, and developing key performance metrics.
This role may work with executive-level leadership within the Prime Video community, as well as cross-functional projects with internal and external stakeholders. Internal teams include parter ops management, engineering, content processing, and BI teams. External teams vary based on service domain and may include Catalog Distribution,Offer Discovery tech, and digital fulfillment operations teams.
In addition to publish performance management, the Central Operations Manager will own industry-leading content publishing and expansion initiatives into new markets, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Central Operations Managers act as the general manager and own an end to end digital supply chain on Amazon.
Key job responsibilities
Manage the on-time contents publish post-success ingestion. Drive long-term strategic partnerships, ensuring timely and cost-effective publish of source materials, consistently leaving it better than you found it
Prepare for operational expansions, ensuring readiness for additional content categories. Oversee the Monthly Business Review process and maintain a unified team wiki for seamless intake workflows
Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented
Drive operational efficiency by continually refining operational processes and influencing product/engineering teams to enable automation
Act as a regional subject matter expert, ready for on-call duties and high-severity ticket support. Conduct analysis to identify opportunities for process improvement and cost reduction
A day in the life
Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams.
Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.
Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.
Streamline business and technology solutions that strengthen our partnerships while advancing our services.
Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.
About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

- Experience managing spend amount of at least $90 million
- Extensive years of demonstrated results as an Operations Manager in a technical, e-commerce, or media-related environment.
- BS/BA required.
- Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
- Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.
- Proven track record of delivering initiatives from conception through completion.
- Demonstrated ability to think both strategically and tactically.
- Proven ability to multitask and manage multiple projects through work prioritization.
- Proactive attitude to dig deep to achieve goals.

PREFERRED QUALIFICATIONS

- Management experience.
- Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.
- MBA.
- A passion for digital media and entertainment.

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