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Microsoft Business Central Admin

3 months ago

bangalore, India Sequantix Full time
We are seeking a Microsoft Dynamics 365 or Business Central Administrator of 3-5 years experience. The Microsoft Dynamics 365 or Business Central Administrator will ensure the platform is up and running as well as optimized to enable mission-critical users to perform their duties (Finance, Operations, etc.).
Responsibilities
Deliver quality customer service supporting production operations and end-user consultation   as well as recommendations and input into operational strategic planning.
Manage day-to-day system operational management of the MS Dynamics 365 or Business Central Finance and Operations Cloud platform
Serve as the liaison between business stakeholders and other IT teams to integrate commercial solutions into the larger ERP system topology, including security configurations, APIs (third-party   integrations, internal integrations), on-line transaction processing), and business continuity planning
Serve as the primary point of contact for the entire application including overall performance, security coordination of any APIs, Cloud / Vendor relationship with Microsoft, as well as analysing and modifying the system configuration to include testing and debugging in response to support tickets
Maintain data architecture/DB, troubleshoot issues and debug as it relates to the MS Dynamics 365 or Business Central Finance and Operations System
Manage and prioritize ongoing support requests and administrative needs of users
Be the primary contact for support tickets and escalate when necessary
Manage, prioritize, and communicate across multiple levels of businesses
Develop reports (SSRS and RDL), dashboards, and processes to continuously monitor data quality and integrity
Develop, prioritize, and communicate a schedule for future database releases/enhancements
Communicate and manage the change management (release) process
Gather and document business functional requirements from business owners and SME’s
Update documentation to record equipment installations and configurations
Perform and develop site assessments of the current environment
Diagnose system software problems to troubleshoot and resolve issues in a timely fashion
Manage the new user on-boarding process
Implement, as needed and if upgrades/enhancements/release notes are available, from a technical/functional perspective including:
Participate in the delivery of ERP application upgrades and enhancements with the help of Management and Digital Transformation through analysis, design, configuration, testing, training, and deployment activities necessary to deliver superior quality ERP and customer data solutions
Prioritizes and negotiates scope for release management
Works with SMEs to ensure proper workflow and training documentation
Other duties as assigned
Requirements and skills
• Bachelor’s Degree or Bachelors of degree in Business Systems, Computer Science or other relevant programs
• Dynamics 365 or Business Central F&O ERP experience as administrator and/or developer
• Understanding of Dynamics 365 or Business Central Solution Components and Platform Extension
• Requires superior teamwork skills
• Strong interpersonal and communication skills are a must; ability to read, write, and speak in a professional manner
• Excellent analytical, and critical thinking skills
• Ability to problem solve is essential
• Able to demonstrate responsibility, punctuality, personal integrity and professionalism
• Ability to effectively multi-task and adapt to changing business priorities
• Superior customer service skills with attention to detail
• Excellent time management, organizational and listening skills are required
• Experience with large scale multi-site IS operations
• Knowledge of Microsoft productivity applications