Central Operations Support Executive, IN External Fulfillment
1 month ago
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - KA
BASIC QUALIFICATIONS
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
PREFERRED QUALIFICATIONS
- Experience with SQL
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