Executive - Human Resources

APosition Overview

Position Title

Executive / Senior Executive HR

Department

Human Resources

Level/ Band

201 / 251 Executive/Senior Executive

Role Summary: Responsible for general HR functions and processing Head Office – Thane

BOrganizational Relationships

Reports To

AVP Human Resources

Supervises

Individual contributor

CJob Dimensions

Geographic Area Covered

Specific HR subprocesses forZone (based on the process being managed)

StakeholdersInternal

Zonal function managers (execution of HR processes, exception handling, PMS, etc)

Corporate HR (process management)

F & A (employee related reimbursements)

External

Vendors (Recruitment sourcing, commercials)

Potential recruits

DKey Result Areas

· Talent Acquisition -

Ensure timely, cost effective, quality capacitisation per budget headcount approval as per the role scope

Leverage all sourcing channels to recruit candidates in Support function at Head Office and liaise with employees and stakeholders to attract talent.

As per approved annual business and manpower plans, adhere to the talent acquisition policy / processes of the Company. Ensuring quality of talent entering the organization. Ensuring diversity as per organizational requirements

Advising and planning for Manpower needs along with business leaders, based on Industry Trends, Businesses and HR practices

· Compensation and Benefits  - Ensuring offers are in line with client compensation philosophy and maintaining parity in offers with current employees. Increment and Incentives as per company policy and norms.

· HR Analytics - to drive the business imperatives, HR dashboards for the business and transformation projects, maintain MIS .

· HR Services -Undertake key processes in spanning the employee's lifecycle and ensure resolution of pendencies

Ensure that joining formalities, documentation, HR Induction and onboarding for all employees are complete. Induction and Joining formalities 

Ensuring the new joinees are properly inducted. Introducing the new joinees to the organization's functioning, culture and values. Educating employees on HR policies. Spreading client culture. Monthly tracking of the new joinees progress and comfort

· Employee Engagement -Handle Employee Engagement end to end by conceptualizing creative cost efficient activities to boost employee engagement and morale across all departments and tenures, Conduct Pulse surveys and Exit Interviews to drive retention of Talent and Build a Highly engagement work culture .

Proactively scan and develop programs around the pillars of organization culture ( Fun Time, Birthday celebrations, Festivals, Long Service Awads , Sports events , Annual Party etc)

Develop and implement measurement and feedback systems that improve contribution of individuals and teams to business performance, ensure awareness and timely dissemination of policies and practices, encourage openness and transparency, actively listen to employee concerns both work related and personal, evaluate motivation and satisfaction level through personal interaction and satisfaction surveys, assess employee's expectations to effectively reduce turnover and conduct exit Interviews to overcome the pitfalls.

· Performance Management -Track employee performance management spanning goal setting, Confirmation, etc.

Ensuring Appraisals and Performance Reviews are conducted on time and fairly. KRA setting as per approved process. Tracking productivity and developing plans for improvement of low performers. Working with low performers on the field to understand and document true reasons for poor performance. Counselling and coaching of low performers. Ensure fair performance reviews are conducted.

· Miscellaneous -Assist in data collation and MIS for Zonal HR sub processes to enable planning for action by Department

Track employee queries and liaise with Corporate teams for resolution

Execute Labour Law Compliance requirements for branches at Zone

Track vendor commercials and resolve operational issues

Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes

Assist in Talent Management initiatives

ECompetency :

Competency

Proficiency Scale

Proficiency Scale Description

Business Understanding and

Domain Knowledge Understands the key businessand regulatory drivers for

performance, analyzes trends in the markets and develops commercially viable strategies keeping in mind the short and

long term organizational goals. Has a thorough understanding of knowledge and skills sets required to excel within the

function in order to build a business model leading to sustainable growth for the

Organization.

2

Takes efforts to understand market trends and its impact on the function. Is aware of the products, processes, developments as applicable to the industry. Demonstrates understanding of policies, procedures and risks involved and aligns well with the overall organizational strategy.

Networking and Influencing

Ability to network with key stakeholders (internal and external) and cross functional team members to build collaborative relationships and convincing them about an idea, agenda or direction by taking a variety of actions for establishingcredibility for achieving positive business outcomes. Communicating effectively with individuals

across teams with diverse working styles, treating them with respect and valuing their contributions

2

Takes efforts to build relationships with cross functional team members. Interacts with others in a fair and objective manner. Actively participates and provides necessary support to others to achieve

Goals, while being respectful to their views and opinions. Adapts discussions and presentations to

Appeal to the needs of the relevant stakeholders.

Building and Managing Relationships

Networking with key stakeholders (internal and external) and cross functional team members to build collaborative relationships based on confidence, trust and respect to facilitate the accomplishment of common work/ business goals. Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.

3

Continuously stays in touch with key networks and contacts, with an objective of leveraging these relationships for achieving goals. Is able to build relations, communicate and collaborate with cross functional team members across all levels without difficulty to achieve desired results. Values team member contributions and efforts.

Innovation

The willingness and ability to take a creative approach to problems or issues, to “think outside the box”, to go beyond the conventional, and to explore creative uses of resources (., doing more with less). It involves the ability to develop, adopt and apply new and unique approaches and ideas with clear impact on improving business outcomes by leveraging technology.

1,2

Is open minded when presented with a new perspective. Applies new information to work problems and situations. Recognizes when a situation calls for or can be improved by an approach different from

the usual. Is able to deliver business results by thinking differently and aligning to the needs of customer (employees). Seeks out ways to make a difference in one's own area of work continuously.

Questions/ challenges conventional approaches and/ or current thinking. Uses new information to offer realistic alternatives. Is prepared to “try out” different solutions in a way that maintains a safe environment. Actively contributes to brainstorming sessions in his/her work area. Works with peers or colleagues to test the viability of a new approach before applying it.

Drive for Results and Agility

Building an achievement orientation, with extraordinary levels of energy and efforts while being accountable for one's actions and decisions in an agile environment.

2

Possesses expertise in his/her area of work. Investigates thoroughly the concerns to be addressed by sharing information proactively. Is responsible and thinks through one's own course of action and its impact on business. Is self motivated to achieve the goals and demonstrates willingness to take on additional responsibility.

Change Management

Is able to develop strategies for change, aligning changes with the organization’s strategic direction, objectives

and expectations. Questions conventional approaches and Fosters an environment of innovation and change,

implements new or cutting edge programs/processes for competitive advantage. Capitalizes on opportunities and

manages risks. Rapidly adapts to new information, changing conditions, processes or unexpected obstacles.

Deals effectively with pressure.

2

Questions traditional methods to

initiate new perspectives.

Evaluates ideas for practicality and

feasibility and thinks through an

innovative conclusion.

Demonstrates good understanding

of how changes might impact one’s

own area of work. Is able to bring

fresh perspectives, new insights in

own area of work. Embraces change

initiatives positively. Maintains

motivation and effective

performance of self and team in the

face of constant change and

significant obstacles

Developing, Managing & Working

with Hybrid Teams

Ability to nurture, guide and support remote and hybrid teams by identifying, developing, recognizing potential and building the

leadership pipeline in order to help individuals, teams and the channel maximize their potential to achieve the business goals.

Encourages ideas, embraces diversity, builds rapport, acts with empathy and sets work expectations and is readily available for the

team during the time of need

2

Questions traditional methods to

Builds and maintains healthy

relations with hybrid team members

to ensure seamless execution of

work. Completely understands

various functions and roles within

the team and their interdependence.

Manages own time and that of others

working remotely, focusing on the

things that are important.

Collaborates with others and

ensures that team members have

the necessary information to

operate effectively - online and

offline. Builds others’ confidence and

motivates team members to perform

their jobs. Works to provide a

supportive environment by securing

necessary resources and removing

blocks to effective working.

Technology, Digital

and Analytics

Ability to choose, develop, adopt and apply technological solutions and explore creative usage of technical resources to sustainably

elevate and advance business outcomes as well as demonstrate agility to consistently deliver required business goals by overcoming

technological challenges and adapting quickly in a changing technological environment. Ability to accelerate business with data &

analytics and drive analytics transformations

2

Demonstrates a good understanding

of the technological advancements

and works with peers or colleagues

to test the viability of a new

technology tool before applying it in

one’s area of work by ensuring the

outcome is error-free.

Ability to alter conventional

processes and highlight challenges

that can be enabled with technology

Stays calm in ambiguous or

demanding technological changes in

one’s area of work. Identifies critical

connections and patterns in

information/data and is able to

analyze verbal and numerical data for

fucntional excellence. Recognises

causes and consequences of

data related actions that are not

readily apparent

FSkills Required

Technical

§ Good working Knowledge of MS Office, Excel, Powerpoint, Creatives

Behavioral

- Strong interpersonal Skills
- Written and oral communication skills.
- Good relationship skills and strong customer as well as business focus
- Good with data analysis.
- Good with new age digital tools and applications

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising/Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

GIncumbent Characteristics

Essential

Desired

Qualification

Graduation from a Reputed college / University with a Degree in HR

Desired – Masters /MBA (HR)

Experience

Min 3 - 5 years experience - role spanning Recruitment and Employee engagement

Other skills - communication, time management, analytics

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